Implementations Project Manager
TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies
We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.
A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.
We exist to make the world’s best companies better. We aim to have fun while doing it.
So, what does a TaskUs Implementations Project Manager really do? Think of yourself as “The Architect” and “The Oracle” for new clients, helping to design and execute on plans to implement their program with TaskUs from the ground up. Not just anyone is qualified for this role; we make sure we get the best of the best. Being a ridiculously good company, our employees have to be top notch.
Still reading? Okay. Now we need your full concentration, because it’s time to imagine what it’s like being a TaskUs Implementations Project Manager!
Imagine yourself going to work with one thing on your mind: Spending your day to help build the disruptive force behind some of the world’s most disruptive companies. Your role is designed to map out requirements, plan solutions, and successfully think things through towards launching digital support for technology’s next unicorns. Your achievements are gauged not on hours worked, but on the success or failure of project launches. You’ll sometimes work long days, odd hours, and travel between TaskUs sites.
You will be tested; physically, mentally, emotionally, and karmically. However, it’s worth it! All the hard work pays off when you get feedback from your peers on how you’ve helped drive, instill, and get the best out of them, and from your client on how you’ve helped revolutionize their business.
As a TaskUs Implementations Project Manager, you will be responsible for owning the implementation process from start to finish and you will strive to provide an amazing experience for each and every client you work with. You will also be held accountable for the overall success or failure of the launch, the internal team’s survey response of your performance, and the client’s NPS feedback of their overall implementation experience. You will perform deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunities, and you will manage client and project team expectations simultaneously for a frictionless onboarding experience. You will provide clients with guidance and process improvements throughout the implementation cycle, you will act as an investigator and troubleshoot when process and operational discrepancies arise. You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in TaskUs remains high throughout the implementation, and coordinate and work closely with internal departments.
Oh yeah. You will also adapt to the changing project priorities and complete deliverables on time with limited supervision in a fast-paced environment. Not to mention approaching all role responsibilities with great confidence, assertiveness and a sense of ownership.
Expect to be a customer evangelist, with a love for partnering with people, clients, and stakeholders to understand their needs and requirements, and come up with creative approaches to make them successful. To care deeply about the overall business needs and look for ways to add value. To strive in becoming a trusted advisor to customers. To like being part of a team that delivers Implementations excellence. To be entrepreneurial and resourceful, and passionate about making the world a better place. While being held accountable for your own results, to also balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.
So. Do you have what it takes to become a TaskUs Implementations Project Manager?
This is what we are looking for.
Definitely someone with at least 5-years of experience in project management, and at least 2-years of experience in operations and/or account management role working directly with Client Points-of-Contact. Have a Bachelor’s degree? Experience in the BPO sphere? Great! Have something equivalent to these in life experience? That’s okay, too! Any international vendor management experience? Another plus!
We’re also looking for someone with excellent written and oral communication skills. Has both strong problem-solving skills and excellent attention to detail, with a commitment to both accuracy and quality; experience in optimizing processes and increasing efficiency. Someone who has advanced knowledge of email ticketing and cloud-based systems (i.e. 8x8, Aircall, Five9, Salesforce, Zendesk) is a plus, but not required. Someone interested in how new technologies and businesses are changing the face of work.
But most of all, someone who is willing to learn how we do things in TaskUs.
Because TaskUs is not for everyone.
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 17,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.
To find out more visit www.TaskUs.com.