IT Technician
Description
Job Description
Job Title: IT Technician | Department: Tech Services |
Reports to: IT Supervisor | Location: Florence AZ |
Key Responsibilities:
- Reporting to the IT Supervisor, the IT Technician is responsible for troubleshooting hardware, software, login, and networking issues for the company.
- Serve as the point of contact for reporting and resolving all issues.
- Maintain all necessary project wide desktop equipment, network devices, mobile devices, hardware, and software.
- Account creation and management.
- Network management and security.
- Insure seamless operation of information technology systems project wide.
- Management of Microsoft Office 365 including Microsoft Exchange.
Specific Responsibilities Include
- Maintain an inventory of spares to replace broken hardware and be able to proactively set up desktop environments for new hires.
- Work closely with network technicians to resolve issues and/or install new software or equipment.
- Maintain budget controls including forecasting expenditures.
- Other duties as required.
Qualifications & Education:
- 2 years of experience in IT, network, and/or desktop support is required.
- Additional network certifications are a plus.
- Excellent customer service skills are required.
- Proficient written and verbal communication skills are required.
- Must be organized and able to work in a stressful environment to effectively manage work tickets and resolve multiple priorities at the same time.
- Ability to identify, analyze, and solve problems.
- Experience in the following is preferred:
- Proficiency in supporting all Microsoft 365 applications (Word, Excel, Project, and PowerPoint).
- Windows 10 to 11 migrations/24H2 troubleshooting experience.
- Experience with Apple products, Lenovo laptops, and peripherals.
- Network experience with Watchguard products.
- Set up and troubleshooting of Lexmark, Brother, HP, and Ricoh printers.
- Software application management and licensing.
- iPhone and Droid end user support.
- Verkada/CCTV systems set up and system management.
- Experience with Comodo products and remote support.
- Duo and MS authenticator usage.
- Cisco Meraki switches/Access Point troubleshooting.
- Active Directory, including hybrid environments, account creation, and resolving server synchronization challenges.
- SharePoint and cloud-based data management system set up.
- Experience with third-party software including accounting software, real-time, historical data management and analysis (4site, Capstone, or other programs).
- Experience with AutoCAD and ArcGIS software.
- Experience using Power Apps.
Work Environment:
- This position will include office work, but some work will be performed in all-weather conditions outdoors.
- While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, and lift up to 50 pounds.
- Must work in compliance with the Florence Copper site safety program.
- Rotating schedule including on call shifts for weekend coverage and on-night coverage as needed