Clinician Engagement Associate
Description
Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.
About the role:
We’re hiring a Clinician Engagement Associate to support our clinician engagement efforts. Reporting to the Program Director, Clinician Engagement, this individual will provide support across clinician-facing programming ranging from continuing medical education to social events and everything in between. Above all, this individual will be responsible for ensuring all clinicians have an experience that is representative of our mission and core values.
You will:
- Support the Program Director – Clinician Engagement in coordinating clinician engagement activities and building strong relationships across departments
- Track clinician participation in engagement activities
- Assist with facilitating virtual live activities (educational, townhall-style, and social)
- Collaborate with other members of the clinician engagement team, providing assistance as needed
- Meet and exceed performance and service level metrics for timeliness, accuracy, and customer service
- Complete special projects as assigned
- Facilitate new clinician buddy pairings
- Assist with various administrative aspects of the Early Career Development Program
- Assist with collating content for a monthly clinician newsletter (Clinician Connection)
- Track clinician’s continuing medical education (CME) fund balances, provide approvals for reimbursements, and answer clinicians’ questions about the CME Fund and Professional Expense Policy for Clinicians
- Build educational activities (both live and enduring) in the CME LMS (Ethos CE)
- Provide customer service for CME- and CME Learning Management System (LMS)-related inquiries from both internal and external learners
- Assist with various administrative aspects of the Complex Case Discussion series and similar small-group series’
- Organizational Involvement
- Facilitate the clinical review of Talkiatry blog posts (liaising between the Marketing Team and clinicians)
- Connect Talkiatry departments seeking clinician input on projects with clinicians available and interested in assisting
- Plan, book, and host virtual social events for clinicians
- Partner with the Learning and Development Team and clinicians with expertise in Integrative Medicine on wellness programming when appropriate
- Assist with the attendance incentive program, including updating leaderboard and facilitating swag selection and distribution (in partnership with the Administrative Support Team)
Qualifications
- 2 - 5+ years of administrative experience working closely with physicians and/or clinical staff
- Experience planning virtual social events
- Experience working within a learning management system (LMS) as an administrator
- Working knowledge of ACCME policies is preferred but not required
- Ability to work both independently and as part of a team
- Excellent verbal and written communication skills
- Excellent computer skills, including thorough knowledge of Microsoft Office and advanced spreadsheet skills
- Bachelor’s degree or commensurate experience
- Travel to NYC when needed
Why Talkiatry:
- Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we’re a mental health company, and we put our team’s well-being first
- Compensation range for this position is $65,000 to $75,000, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status