Human Resources Operations Specialist

Non-clinical United States


Description

Talkiatry transforms psychiatry into the accessible, human, and empowering experience it should be.   

We were co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality mental healthcare.     

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.     

With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.     

About the Role:  

We’re hiring an HR Operations Specialist to work collaboratively with the HR Operations Team plus the broader People Team functions (i.e., HRBPs, L&D, Onboarding teams) to support our people-focused programs that support a positive employee experience.  Reporting to our HR Operations Manager, this is an opportunity to maintain and administer processes and systems related to benefits administration, leave administration, onboarding, compliance, policy administration, reward programs and offboarding. Above all, you’ll be responsible for ensuring all team members have an experience that is representative of our mission and core values. 

Responsibilities:  

  • Assist with daily administration of employee benefits plans including healthcare, life, 401(k) and other benefit programs 
  • Answer general HR questions via HR ticketing system; make data entries into our ADP/HRIS system to support employee compensation changes and job changes 
  • Conduct new hire benefits orientation and explain benefits self-enrollment system 
  • Administer LOA process and oversee unemployment claims and workers compensation injury reporting processes 
  • Maintain comprehensive knowledge of HR benefit and leave of absence programs 
  • Compile HR data and reporting as requested by the Chief People Officer or other business leaders 
  • Assist with annual Open Enrollment preparation 
  • Complete and submit workers compensation claims and respond to requests for additional information 
  • Review weekly benefit file feeds for accuracy 
  • Reconcile monthly benefit invoices 
  • Assist in annual benefit audits, ACA, 5500 and EEO1 reporting 
  • Complete special projects as assigned 
  • Meet and exceed performance and service level metrics for timeliness, accuracy, and customer service 

Desired Competencies:  

  • Organized & Detail-Oriented – Data entry is a significant part of this role. You double and triple check information as you enter it, and you have superior documentation skills 
  • Analytical – Data & Excel are your friends; In fact, you’ve never met an Excel formula you didn’t like 
  • Resourceful – If you don’t have the answer, you figure it out. You’re comfortable with ambiguity and problem-solving on your own 
  • Professionalism – You have a high level of integrity and can manage highly sensitive and confidential communications with discretion  
  • Finally, you’re team-oriented and want to understand + drive the larger People team strategy 

Qualifications/Requirements:  

  • 1-3 years of benefits administration or general HR experience 
  • ADP and HRIS system set-up experience required 
  • Excellent computer skills, including thorough knowledge of Microsoft Office, databases, and advanced Excel spreadsheet skills  
  • Experience with Atlassian software (Jira/Confluence) a plus 
  • Bachelor’s degree or HR certification preferred 

We Offer:  

  • A collaborative, diverse, fast-paced environment in a purpose-driven company; Join a team of 500+ difference-makers (scaling to 1,200 by end of Q1 2023) 
  • Flexible Location: Colleagues work virtually, in the office, or a combination of the two  
  • Opportunity to learn and grow as our organization grows thanks to a best-in-class Learning team 
  • Leadership committed to building a people-first, inclusive culture focused on your wellbeing  
  • Generous benefits including up to 100% of healthcare insurance costs paid from day 1; Competitive 401K match with immediate vesting; Competitive PTO 

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. 

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.