Quality Assurance Analyst
Description
Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.
About the role:
The QA Analyst is responsible for conducting and completing comprehensive audits of the Patient Care organization. They are tasked with examining the gathered data and presenting their findings to the leadership team, along with recommendations for any required enhancements.
You will:
- Execute meticulous audits of various lines of business, both verbal and non-verbal, to ensure quality and compliance.
- Undertake ad hoc audits as required and provide in-depth recaps of findings, identifying any areas of risk or non-compliance.
- Analyze and clearly communicate data, pinpointing areas of opportunity and recommending improvements to enhance operational efficiency and effectiveness.
- Actively participate in calibration sessions to maintain alignment across the team and ensure consistent application of quality standards and criteria.
- Work seamlessly with onshore QA teams and other QA partners, fostering a collaborative environment to achieve common quality objectives.
- Develop and maintain extensive knowledge of all workflows and processes across all lines of business to provide informed, expert advice and support.
- Compile detailed and accurate reports documenting audit results, quality issues, and recommended improvements, supporting management in informed decision-making.
- Engage with various stakeholders, including management and operation teams, to understand their requirements and concerns, ensuring their needs are addressed in quality assurance processes.
Your Qualifications:
- Knowledge of industry best practices and quality assurance methodologies.
- Experience with quality assurance tools and software.
Why Talkiatry:
- Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we’re a mental health company, and we put our team’s well-being first
- Compensation for this position is $19.47 - $22.83/hr depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status