TAIT Careers

Job Responsibilities

• London On Call Support Rotations
  • Consistently cover London On-Call rotations, acting as the primary point of contact during scheduled shifts.
  • Build and maintain strong relationships with London-based clients, ensuring high levels of satisfaction and trust.
  • Provide effective remote support when required to resolve client issues efficiently.
  • Take ownership of and action on tickets raised by London-based clients in a timely manner.
  • Be able to mobilize to sites within London’s West End within 90 minutes of support escalations to deliver required on-site support.
  • Be ‘On-Call’ for a minimum of 120 days of the year.
• Project Based Responsibilities
  • Support the fit-up, handover and ongoing support phases of West End touring projects based in London, with the goal of providing continuity and quality service throughout the client’s show run.
  • Collaborate closely with the Wakefield Integration Team to ensure a smooth handover of projects, transitioning support responsibility to the London team.
  • Conduct site commissioning for permanent install projects within London, to maintain and expand knowledge of TAIT’s evolving system architecture and automation technologies.
• General Department Responsibilities
  • Collaborate with cross-functional teams and other TAIT departments to support project delivery, share knowledge, and contribute to the continuous improvement of TAIT standards.
  • Actively participate in training, knowledge-sharing, and personal development to stay current with TAIT systems and best practices.
  • Contribute to internal documentation, lessons learned, and feedback loops to improve departmental processes and future project outcomes.
  • Perform assigned duties according to the policies and expectations prescribed by the company.

• Significant experience
  • Experience in the entertainment industry working in an automation deployement and troubleshooting role
• Minimum Qualifications
  • Other Experience
  • Strong analytical skills with the ability to troubleshoot advanced automation systems.
  • Exceptional communication skills, in writing and verbally, to articulate complex problems and solutions.
  • Collaborative and inspirational, with a history of building strong relationships across diverse cross-functional teams.
  • Professional aptitude in dealing with client politics and ensuring TAIT advocacy at all times.
  • Comfortable working in a fast-paced, ambiguous environment, embracing failure as a learning opportunity.
  • Impeccable judgement and integrity, with the ability to make key decisions quickly and auto
  • TAIT iQ configuration and troubleshooting
  • TAIT Navigator configuration and troubleshooting
  • Stage Technologies eChameleon configuration and troubleshooting
  • Kinesys Apex system configuration and troubleshooting

• Online and accessible during core working hours of 8:00 – 17:00 outside of on-call shifts.
• Available to assist with project escalations out of hours to resolve urgent issues from London clients.
• Travel into London on a regular basis to attend site.
• Willing and able to travel to all TAIT office locations.
• Attend home office of Kings Cross at least twice a week.

• On call rota
• Night work