Controls Engineer
Description
As part of the Support team, you will play a key role in delivering high-quality technical support to customers, assisting during breakdowns and responding to general enquiries. The role also involves carrying out system upgrades, modifications, inspections, and maintenance, including some basic mechanical work.
This is a varied position combining hands-on engineering, customer interaction, and project involvement.
Key Responsibilities
Log all work and enquiries on the Helpdesk system, ensuring records are accurate and up to date
Respond promptly and professionally to customer enquiries and technical issues
Prepare equipment for site installation and maintenance activities
Assist with specifying and planning works, including basic electrical design
Compile detailed customer reports following site visits and project work
Carry out system inspections, maintenance, testing, and basic mechanical maintenance
Support control system commissioning activities
Manage smaller projects and tasks through to completion
Collaborate with internal teams to ensure smooth and efficient operations
Work proactively, taking initiative with minimal supervision
Deliver work to defined deadlines while adhering to budget constraints
Liaise directly with customers and clients, ensuring excellent service and satisfaction
Support business development activities where appropriate
Resolve issues professionally with colleagues and stakeholders
Ensure full compliance with health and safety policies
Log all work and enquiries on the Helpdesk system, ensuring records are accurate and up to date
Respond promptly and professionally to customer enquiries and technical issues
Prepare equipment for site installation and maintenance activities
Assist with specifying and planning works, including basic electrical design
Compile detailed customer reports following site visits and project work
Carry out system inspections, maintenance, testing, and basic mechanical maintenance
Support control system commissioning activities
Manage smaller projects and tasks through to completion
Collaborate with internal teams to ensure smooth and efficient operations
Work proactively, taking initiative with minimal supervision
Deliver work to defined deadlines while adhering to budget constraints
Liaise directly with customers and clients, ensuring excellent service and satisfaction
Support business development activities where appropriate
Resolve issues professionally with colleagues and stakeholders
Ensure full compliance with health and safety policies
Willingness to travel as required
Skills & Experience
Degree in a relevant engineering discipline or equivalent vocational experience
Experience with PLC programming
Strong understanding of control theory, electrical systems, and safety practices
Knowledge of mechanical systems and basic mechanical maintenance
Proven system fault-finding and problem-solving skills
Experience working both independently and as part of a team
Project management experience
Experience conducting site inspections
Confident working directly with clients and stakeholders
Proficient in Microsoft Windows and Office applications
Excellent communication, organisation, and time management skills
High attention to detail and strong manual dexterity
Degree in a relevant engineering discipline or equivalent vocational experience
Experience with PLC programming
Strong understanding of control theory, electrical systems, and safety practices
Knowledge of mechanical systems and basic mechanical maintenance
Proven system fault-finding and problem-solving skills
Experience working both independently and as part of a team
Project management experience
Experience conducting site inspections
Confident working directly with clients and stakeholders
Proficient in Microsoft Windows and Office applications
Excellent communication, organisation, and time management skills
High attention to detail and strong manual dexterity
Knowledge or interest in electronics and theatre systems (desirable)
Curious mindset with a desire to learn and improve
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