Billing & Licensing Coordinator
Billing & Licensing Coordinator
Here at SYSPRO, we pride ourselves on our ability and determination to simplify the core business processes through the provision of our Enterprise Resource Planning (ERP) and other SaaS products.
What sets SYSPRO apart from other ERP Vendors is an unwavering, long-term focus on the manufacturing and distribution sectors, a practical approach to technology, and a passionate commitment to simplifying business to increase success for partners and customers.
Being on the SYSPRO team is more than just a job description. It's a dedication to enhancing the way businesses operate and a personal commitment to the following core values:
▪️ Growth mindset
▪️ Winning Together
And, of course, we also have a lot of fun!
We are currently looking to hire a full time Billing & Licensing Coordinator. The Billing & Licensing Coordinator is responsible for providing administrative and clerical services in order to ensure effective and efficient operations throughout SYSPRO and all related departments.
A DAY IN THE LIFE OF A BILLING & LICENSING COORDINATOR:
▪️ Set-up, processing and billing of all new business orders, add-on’s, upgrades, client services, registration request, and shipping of orders including media and marketing materials
▪️ Prepares purchase orders by verifying specifications and price; as well as obtains purchased items by forwarding orders to suppliers; monitoring and expediting orders. Supports licensing requirements from ISV suppliers.
▪️ Support internal functions by assisting with order fulfilment, requesting, and supplying customer registration numbers, processing license amendments, mail fulfilment and effectively addressing and resolving all customer account inquires
▪️ Provide internal administrative support across all departments, manages CRM and the Licensing and billing department Inbox for customer email requests, replies to general information requests with accurate information and/or directs email/phone inquiries to appropriate staff members for quick resolutions
▪️ Follow up and follows through any internal or external inquiries to completion, requests feedback for improvements, and greets customers/employee/visitors in a professional and friendly manner
▪️ Maintain accurate data in organizational systems (SYSPRO and CRM) for reporting purposes
▪️ Managing annual license fee renewals, reseller margins, price list updates.
▪️ Assist in Accounts Receivable, invoicing and posting of customer payments, as well as providing assistance with collections and reporting.
▪️ Assists reception of duties for any out of office commitments
MUST HAVE QUALIFICATIONS:
▪️ High School certificate or equivalent, associates or bachelors degree preferred
▪️ 2 years of experience working in an office supportive role with sales order entry responsibilities
TALENTS YOU POSSES:
▪️ CRM Knowledge and experience
▪️ Customer payment postings and collections
▪️ Analytical skills
▪️ Data entry
▪️ Proficient at keyboard entry; prior experience entering orders while on the phone
▪️ High degree of mathematical competence
▪️ Good attention to detail, organized
▪️ Strong literacy, good interpersonal skills
▪️ 5% of the time as it relates to SYSPRO conference or specific requirements for department
PERKS OF SYSPRO:
▪️ Professional and personal growth
▪️ A talented and enthusiastic team, dedicated to SYSPRO’s success
▪️ Exceptional benefits - Health, Dental, Vision- First day of hire!!!
▪️ 401k with generous matching and more benefits to add