Support Services Manager

Technical Support Mississauga or Burnaby, Canada


Description

Times have changed, at least for now… 
We don’t know what our future needs will be, but we do know that we need a Support Services Manager to lead our team remotely now!  We are seeking a self-motivated, highly organized superstar who is looking for a challenging role in the software support arena. 

What can you bring to SYSPRO Canada?

  • Thrives in a fast-paced challenging environment
  • Has a high degree of personal integrity and accountability
  • Has strong organizational awareness and relationship building skills
  • Responds to customer needs and provides escalation support leadership in a timely manner
  • Natural aptitude to prioritize, determine criticality, and foster value-based thinking
  • Ability to position and present complex topics in a concise audience appropriate manner
  • Engaging and interfacing with peers, partners, and customers to resolve issues and drive CSAT
  • Demonstrated ability to introduce and drive change adoption in alignment with strategic vision

What a successful candidate will have?
  • University degree or College diploma
  • Four years supervisory or management experience
  • Proven track record in decreasing time to resolution
  • Prior experience in manufacturing and distribution verticals
  • Strong background in mid-market and enterprise-level organizations
  • Experience in a high-volume call centre environment with a proven and successful track record 

What skills could give you an edge?
  • Intermediate-level SQL Server experience
  • Basic-to intermediate-level understanding of VB Scripting
  • Practical understanding of SQL query syntax and database structures

Reporting to the Director of Product Services, the Support Services Manager will be responsible for managing a team of Support Analysts across Canada. If you are interested in this opportunity, please submit your resume and we can discuss how this role might be a fit for you.