Support Analyst
Description
Support Analyst with English
Location: Warsaw, Poland
We are currently recruiting passionate, motivated, and enthusiastic English -speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels.
About VikingCloud
VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world’s leading acquirers and payment service providers. VikingCloud also works with the world’s largest brands helping them proactively mitigate evolving cyber threats and business risk. VikingCloud’s Asgard Platform™ processes billions of security events daily, providing real-time intelligence access to an organization’s cyber risk landscape. Headquartered in Dublin, Ireland, with operations in the United States, Australia, India, Philippines, Poland, Sweden, South Africa and the United Kingdom, VikingCloud has clients in more than 100 countries and a global team of more than 1,000.
This position
The Compliance Support Team provides world-class customer service for all of their clients. To adhere to this commitment, we deliver prompt and courteous responses along with detailed customer support that is easily digestible to solve customer issues on the first contact. The Compliance Support Team’s in-depth PCI knowledge blended with a customer-first and empathetic approach, ensures customer expectations are exceeded on every interaction.
About PCI Compliance Processing: Whether you have a large corporation that spans the globe or a small company that serves your local community, maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) is a must for all merchants who accept credit cards.
Cybercriminals are targeting payment card information because it's a high-value target, so the PCI DSS was put in place to help reduce risk to your business and protect the customers you serve. Just as you lock the doors of your business each night to protect your physical assets, you need to lock the doors to your company's network to protect your digital assets.
Responsibilities
- Responding to all customer service requirements, agreed with telephone service
- To aim to resolve all queries on a first-call resolution basis
Customers Engagement and Experience
- Ability to interact with customers on a personal level
- Communicate clearly and effectively during all calls
- Provide exceptional customer experiences at every customer touchpoint
Qualifications
- You have a great level of English (minimum B2/C1) as well as minimum secondary education
- Excellent communication skills in English in the both verbal and written forms
- Preferably some previous experience in customer service – ideally in a contact center or perhaps in retail either would be great
- Ability to work flexible shifts whilst displaying impeccable schedule adherence
- A team player with a positive outlook and a passion for customer service
- Strong attention to detail and the ability to multi-task
- Excellent computing skills
- Strong decision-making and problem-solving skills
- Interest in Cyber Security and IT fields is a plus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state or local protected class.