Support Analyst with Italian (2 months project)
Description
PCI Support Analyst with Italian
Location | Warsaw, Prosta 51
About VikingCloud
Our VikingCloud team provides end-to-end security and compliance solutions to businesses all around the globe, delivering cutting-edge solutions to secure networks, maintain compliance, and complete assurance testing and assessments. Over 4 million businesses rely on our cybersecurity and compliance expertise – every day. We work with the world’s leading consumer brands, acquiring banks, payment processors and facilitators – helping them proactively manage ever-changing cyber threats and business risks. Our patented Asgard Platform™ processes over 6 billion security events daily, providing real-time intelligence access to an organization’s cyber risk landscape. Headquartered in Dublin, Ireland, with operations in the United States, India, Poland, the United Kingdom, and South Africa, we serve clients in more than 70 countries worldwide and employ over 1,000 people globally.
This position
We are currently recruiting passionate, motivated, and enthusiastic Italian-speaking PCI Support Analyst to join our team and provide Security and/or Compliance support via multiple customer engagement channels.
Responsibilities
- Responding to all customer service requirements, agreed with telephone service
- To aim to resolve all queries on a first call resolution basis
Customers Engagement and Experience
- Ability to interact with customers on a personal level
- Communicate clearly and effectively during all calls
- Provide exceptional customer experiences at every customer touchpoint
Requirements
- You have a great level of English and Italian (minimum B2) as well as minimum secondary education
- Excellent communication skills in English and Italian in the both verbal and written forms
- Preferably some previous experience in customer service – ideally in a contact center or perhaps in retail either would be great
- Ability to work flexible shifts whilst displaying impeccable schedule adherence
- A team player with a positive outlook and a passion for customer service
- Strong attention to detail and the ability to multi-task
- Excellent computing skills
- Strong decision-making and problem-solving skills
- Interest in Cyber Security and IT fields is a plus
VikingCloud is an equal opportunities employer.
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