Account Manager
Description
Who We Are:
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Job Responsibilities: What You Will Do
Provide account management and customer service support for high-profile and key customer accounts. Collaborate with internal teams to optimize capacity utilization, balance freight demand across assigned territories, and maintain exceptional service levels. Develop and strengthen internal and external partnerships that create both immediate and long-term value for customers while ensuring efficient freight movement.
Key Responsibilities:
- Proactively manage and grow business with assigned customers by leveraging available daily transportation capacity.
- Partner with the Sales team to identify opportunities for revenue growth and customer expansion.
- Oversee the balance of freight and capacity within designated territories while meeting or exceeding service expectations.
- Maintain a thorough understanding of customer contracts, service commitments, and operational requirements.
- Prepare and deliver monthly service performance reports for customers.
- Participate in customer service reviews and conference calls, providing insight, analysis, and recommendations to support service excellence.
- Build strong customer relationships to enhance satisfaction, retention, and long-term business growth.
Qualifications: What you need to bring
- 2+ years' experience in Customer Service or Sales required.
- Previous experience in transportation preferred.
- Must be able to set priorities and adjusting to a fast-pace environment.
What we offer:
- Paid Time Off (2 weeks accrued first year)
- Quarterly Bonus (based on company performance)
- 401k
- Medical, Dental, Vision, Disability, Life Insurance, Health and Dependent FSA
- Lantern - Surgery Benefits
- Pet Insurances
- Holiday Pay
- Employee Discounts
- Wellness Assistance GPS Program
- Employee Assistance Program
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=6829
SW123