Description

Compensation: $27-$32 depending on expereince and qualifications. 

Schedule: Monday-Friday 8am-5pm (Can be adjusted based on customer requirements.)

Accelerate your Career!

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

Job Responsibilities: What you will do

Manage customer's service expectations and provide analysis of key performance metrics. Recommend, negotiate and implement transportation solutions to meet customer network needs.

• Manage customer service expectations for assigned account.
• Recognize opportunities to capture new business and negotiate rates and service that enhance revenue growth.
• Develop positive and solid relationships with assigned customer personnel.
• Participate in daily planning and operational functions with heavy emphasis on developing strengths and direction in order to ensure alignment between Swift and assigned customer account in order to meet all business unit needs.
• Manage service processes from tender acceptance until delivery of shipment.
• Develop streamlined processes and execution criteria to optimize tender and load execution efficiency levels.
• Identify and implement process changes that improve the speed and quality of information which flows between both Swift and assigned customer account.
• Perform network analysis based on customer inbound and outbound freight flows; identify opportunities for incremental committed capacity utilization within the customer's freight system.
• Direct the delivery of standardized, streamlined operations with consistent high value services across all shipping facilities and transportation modes being utilized.
• Serve as extension of sales to expand business revenue by exploring all dedicated, rail and logistics opportunity with customers. Explore opportunities with assigned customer account in order to meet customer capacity needs. Work closely with Sales on any new opportunities. Provide spot quotes/rate quotes when needed (in coordination with Sales).
• Generate appropriate reports regarding service, accessorials, etc., and evaluate cost factors associated with business operations.
• Ensure data is accurate and up-to-date.
• Provide status updates to customer and facilitate the reconciliation of freight invoices to ensure appropriate resolution of issues.
• Proactively work to assist others in achieving the organization's objectives.

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Qualifications: What you need to bring

• 2+ years experience in sales and/or pricing and/or customer service in transportation industry required.
• Bachelors degree in business or equivalent combination of education and/or experience required.
• Must possess exceptional communication skills.
• Must possess strong negotiation skills.
• Must be able to work independently.
• Must be able to present information clearly and concisely.
• Must be customer focused.
• Must possess strong MS Office skills

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.