Service Advisor
Description
Schedule: Monday - Friday 6:00am to 3:00pm
Pay: $22-$29 (depending on experience)
- Valid Drivers License
- Comprehensive Background Check
- Pre-employment Hair Test drug screening
- Tool / Boot Purchase Program
- Overtime Rate Eligible
- Paid Time Off (2 weeks accrued first year)
- Quarterly Bonus (Potential quarterly bonus pay based on company performance.)
- 401(K) Company Match
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Health and Dependent FSA
- Continual shop technician web/ hands-on training
- Pet Insurance
- Eligible for Immediate holiday pay
- Employee Stock Purchase Plan
- Employee Discounts
- Employee Assistance Program
- Uniforms w/ laundry service
Accelerate your Career!
At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company. Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.
Job Responsibilities: What you will do
Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed out equipment with outside vendors.
- Processes work orders.
- Communicates with Safety/Service Providers about work order write-ups.
- Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).
- Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads.
- Inspect all repair orders for info on warranty repairs and make sure all repairs are put under the proper reason code,
- Coordinate as required with the warranty department to ensure sure all units outsourced for repair are under warranty.
- Coordinate with the Onroad department and handle all road calls within 75 miles of the shop.
- Work with the Parts department and make sure all parts are ordered for units needing repair.
- Perform additional duties as assigned by leadership.
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Qualifications: What you need to bring
- One (1) year experience service planning, preferably in a heavy truck environment. Experience in warranty, service writer, technician, or administration in a mechanical related field may be substituted for the one (1) year experience.
- High school diploma or GED.
- Mechanical knowledge of DOT approved equipment; demonstrated/proven superior customer service skills; computer keyboarding.
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.