Description

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Mentor and coach employees to optimize means of moving customer's freight while ensuring team is meeting KNX standards which includes specific goals for revenue, load count, growth, rates and services. Incumbents will need to work after hours.

• Facilitate communication and manage the interface between CSR Leadership and Logistics in order to properly integrate customer transportation strategies with Swift strategies.
• Manage the interface between the customers' transportation personnel and head office; resolving issues, pursuing additional opportunities and compiling required reporting.
• Collaborate with designated department personnel to ensure that the customers shipping needs are met.
• Coordinate outside carrier and Intermodal shipments to ensure timely pick up and delivery as well as pick up and delivery schedules for all customer facilities.
• Address escalated customer service issues; identify solutions to existing problems and provide direction to subordinates to best solutions.
• Ensure team defined metrics are adhered to by assigned team members.
• Review rejected loads; analyze to identify potential opportunities for Swift.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements.
• Perform additional duties as assigned by leadership.

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Qualifications: What you need to bring

• Five years' experience in account management, and/or sales, and/or customer relations management, and/or logistics required.
• Previous experience in transportation industry required.
• Working knowledge of MS Office (Excel and Word) required.
• Previous leadership experience preferred.
• Good verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Microsoft Office Suite
• Report generation
• Mathematical, analytical and problem solving skills.
• Ability to interpret user needs and translate into system requirements.
• Ability to understand system data and to identify discrepancies
• Previous knowledge of system analytics helpful
• Bachelors' degree in business or related field or equivalent combination of education and/or experience required.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.