Description

Accelerate your Career!

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

Job Responsibilities: What you will do

Lead the business relationship between the dedicated customer(s) and Swift while maintaining designated levels of profitability and performance.

• Overall accountability for a major dedicated account (or series of accounts) including P/L, accurate reporting of assets and activity.
• Manage, lead and develop On-site Leaders, Driver Leaders, Customer Service Representatives, and Planners to establish and build a team environment.
• Develop and train employees by setting skills training objectives and ensure conformity of processes and data integrity.
• Understand and monitor the performance of the transportation network to meet the prescribed objectives of the customer and Swift.
• Foster account growth through the development of management expertise and systems integration.
• Monitor asset levels (tractors, trailers, drivers) to ensure that customer objectives are continually met.
• Ensure correct contracted fleet size, monitor specialized equipment, reconcile trailer pool and monitor recruiting (internal and external).
• Work with customer to develop operational plans to address fluctuating volume and service in advance to changes.
• Communicate service (internally and externally) and provide necessary corrective action and resolution. Daily measurement of service failures and cause with resolution of nonconformity. Responsible for accurate and timely service reporting.
• Monitor administrative duties, including billing, claims, and driver payroll. Responsible for the
• Proactively work to assist others in achieving the organization's objectives.

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Qualifications: What you need to bring

• 4+ years experience in customer service and/or sales and/or planning experience required.
• Bachelor's or equivalent combination of education and/or experience required.
• Must be able to demonstrate solid judgment and discretion while creating solutions and provide problem resolution to complex issues/circumstances.
• Must be able to lead, influence and motivate employees at all levels in a cross functional, diverse and changing environment.
• Must possess exceptional interpersonal, decision making and analytical abilities with a creative approach to problem solving.
• Must have strong decision making skills with and able to negotiate effectively.
• Must be experienced in preparing and delivering compelling arguments and presentations in a way that impacts and influences others and successfully builds coalitions for key initiatives.

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.