Superlative Technologies Careers

Title: Video Teleconferencing Subject Matter Expert (VTC SME)

Job #: 2472

Location:  Stuttgart, DE

Status:  Regular Full-Time

Minimum Clearance:  TS/SCI

Certification: Security+ or equivalent certification or the ability to obtain one in 90 days

Superlative Technologies, Inc. (dba SuprTEK), is seeking candidates for a Global Video Services SME position.

JOB RESPONSIBILITIES

• Analyze and assess customer videoconferencing operational environments including designs, configurations, and procedures for customer site equipment and systems
• Advise and recommend alternative methods and architectures for IP video capabilities to meet customer requirements.
• Develop test methods and perform testing and assessments in coordination with customers to assess suitability of customer systems for operational use with DISA IP video services.
• Identify areas requiring technical laboratory testing and hardware or software configuration validation related to customer site technical guidance.
• Provide video network customer migration assistance; identify customer requirements that cannot be met by DISA approved architectures and recommend changes to meet customer requirements for DISA evaluation.
•  Analyze conference impacts for their assigned customers and provide problem resolution when conference impacts occur and when necessary coordinate with the Network Operations Center (NOC) to provide customers with recommended Courses of Action (COA).
• Maintain a list of all customer video facilities and customer site diagrams within their Area of Responsibility (AOR), and understand each individual customer's video/audio configurations.
• Assist the PMO in the development and presentation of video related training and briefings to the participating customer organizations.
• Ensure customer understand the services and training opportunities provided by GVS, as well as limitations and issues associated with the multiple video platforms and video edge devices currently used by GVS customers.
• Assist customers with exercise planning and execution.
• Assist customers with the transition from ISDN to IP. 
• Periodically review, screen, and track all GVS trouble tickets that could impact the video-related mission.
• Contact individual site facilitators experiencing problems to determine status and provide technical assistance to ensure problem resolution.
• Review reports for all failed and/or flag impacted conferences and report this information up channel.
• Produce weekly and monthly activity and performance reports.
• Other duties as assigned

POSITION REQUIREMENTS

• Must be able to maintain a TS/SCI Clearance
• Must have German work permit or be able to obtain one within a short period of time
• SEC+ or equivalent certification
• Must be technically proficient on all aspects of video telecommunications, to include troubleshooting, diagnostics, and reporting and follow up on incident failures.
• Must be proficient in the use of COMSEC/KEYMAT devices, such as KG-194s and KIV-7s and how they relate to classified video.
• Must be able to brief and interface with Global Video Services (GVS) representatives and high-level DOD counterparts on GVS issues such as all GVS failures/outages and actions being taken to restore service.
• Must possess broad knowledge in one or more areas of unified capabilities (UC) services and network infrastructures that support UC services with specialized knowledge in one or more of the following areas: 1) network architecture, 2) network interoperability, network interfaces and network protocols, 3) transport technology, 4) business organizational alignment, business process development and business case development, 5) network testing, 6) security, and 7) reliability.  Capable of working, with supervision, on specific tasks associated with knowledge areas identified above.
• Typically requires a University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience.
• It is highly desirable to have technical certifications in Cisco and Polycom, MCUs and CODECs.

About SuprTEK

Since 1996, SuprTEK has performed exceptionally well on a multitude of DoD and government agency contracts. SuprTEK is an IT Engineering and Professional Services firm focused on helping the DoD and government agencies assure mission success by delivering exceptional solutions with proven results. With corporate headquarters in Ashburn, VA, SuprTEK has a strong presence in the St. Louis Metro East with its Solution and Engineering Delivery business unit, which is currently fulfilling several contracts associated with Scott AFB. SuprTEK is geographically dispersed supporting many successful contracts throughout the DC Metro Area.

SuprTEK provides competitive compensation and a comprehensive benefits package (Including but not limited to Health, Dental & Vision, 401(k) match, Training, and PTO). We have recently won #124 place of the Top 500 Fastest Growing Companies rated by Inc. Magazine and Comparably’s Top Workplace awards, including Best Perks and Benefits, Best Company Culture, Best Company Compensation, Best CEO’s for Diversity, Best CEO’s for Women, Best Company Outlook, and Best Place to Work in the DC Metro Area.

SuprTEK does not require employees to be fully vaccinated against COVID-19; however final vaccination requirements will depend on customer site requirements.

SuprTEK is an Equal Opportunity Employer