Network/VTC SME

Openings Scott AFB, Illinois


Job #:  2248
Status:  Regular Full-Time

Locations: Scott AFB, IL
Minimum Clearance:  Secret 

Superlative Technologies, Inc. (dba SuprTEK), is seeking candidates for the Global Video Services contract in support of DISA.

Job Responsibilities 

  • Works as local COCOM support to plan, schedule and execute all stages of enterprise software, hardware and system implementations
  • Provides project lifecycle leadership over VTC implementations within an organization with several thousand users
  • Provides Tier 1-3 GVS/VTC support to the Field Office and its component commands
  • Plans, evaluates, troubleshoots and briefs high level system information to customers pertaining to GVS at customer level
  • Oversees and coordinates the installation, maintenance, and operation of local video teleconferencing equipment including, but not limited to: Polycom, Cisco, Tandberg, Crestron, ADTRANs, CODECs, VCSs, MCUs and Crypto equipment
  • Recommends changes to meet new operational requirements
  • Ensures that customers have a thorough understanding of the services and training opportunities provided by GVS
  • Provides recommendations concerning VTC network management and operations methods, tools, processes, and procedures
  • Analyzes and evaluates hardware and software changes related to planned system upgrades
  • Initiates and carries out independent work on specific tasks associated with the implementation of specific aspects of VTC projects.

Position Requirements  

  • Requires active/current Secret clearance
  • Requires a Bachelor or Science degree from an accredited college or university in an engineering discipline or relevant subject or equivalent experience
  • Requires one of the following certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP, CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH
  • Ability to respond to help desk requests and diagnose issues quickly
  • Must have and be able to continue excellent interaction with clients
  • At least 7 years of experience in Network Engineering
  • Must have at least 2 years of experience in remediation
  • Working knowledge of OSSs and components such as Network Fault and Performance Management, Change and Configuration Management, Trouble Ticketing Systems, Enterprise Dashboarding, Data Integration and Reporting
  • Proficiency in industry standard desktop applications, especially Microsoft Visio, Office, and specialized networking tools
  • Self-starter with curious mindset and desire to learn new skills
  • Must have superior written and verbal communications skills 

Company Description 

SuprTEK is an IT Engineering and Professional Services firm focused on helping the DoD and government agencies ensure mission success by delivering exceptional solutions with proven results. SuprTEK specializes in strategic business planning and management; information security and assurance, IT solution engineering and delivery, IT operations management, Health IT, Service Center operations, and Enterprise Integrated Services. Since 1996, SuprTEK has performed exceptionally on a multitude of contracts ranging in size from short-term management consulting engagements to fully-managed IT outsourcing efforts. Our Corporate Headquarters is in Ashburn, Virginia with a wide array of opportunities throughout the DC Metro Area. We also have a strong presence in the St. Louis Metro East area and other locations.  

SuprTEK provides competitive compensation and a benefits package which includes the following: medical insurance (including dental/vision/prescription), a 401(k) plan with matching contribution, training reimbursement, on-demand eLearning, company paid life insurance, optional disability insurance, flexible spending accounts, and more. 


SuprTEK is honored to celebrate 25 years of IT Engineering and Professional Services supporting the DoD and government agencies. 

As a federal contractor, SuprTEK is subject to an Executive Order requiring all employees to be fully vaccinated for COVID-19. SuprTEK employees are required to be fully vaccinated and must submit proof of vaccination prior to their first day of employment. Prospective and/or new employees may seek an exemption to the vaccination requirement and must have an approved exemption (medical or religious) prior to their first day of employment.  

SuprTEK is an Equal Opportunity Employer