Crew Scheduling Lead

Sunwing AirlinesSunwing Airlines Inc. Toronto, ON


About Us:

Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”.

 We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and to support the travel industry’s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions.

To learn more about our vaccination policy, follow this link:

Also, learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here:

The Opportunity!

 You are capable of working in a fast-paced and rapidly changing environment with minimal oversight.  Adapting your time and workflow to the most pressing issues at hand will be essential.   Your communication skills are excellent.  You will be responsible to monitor daily operations and efficiently manage all schedule changes while providing effective and timely communication. You will provide guidance and mentoring to the Crew Schedulers to ensure compliance to all regulations, agreements and internal procedures. The role will report to the Crew Scheduling Manager and will be located in Toronto, ON.

What You’ll Be a Part Of!

  • Remote and Hybrid Work Opportunities
  • Grow your career with challenging and rewarding work that makes a difference
  • Opportunity to give back through our social responsibility initiatives
  • Work with a fun, passionate, travel-loving team
  • Great travel perks!
  • Free Parking
  • Open concept, collaborative workspace
  • See for yourself! @sunwinglife

 What You’ll Do:

  • Provide leadership to Crew Schedulers on shift to ensure the safe and effective use of crew resources for the completion of the flight schedule
  • Enhance the crew ‘customer’ experience by maintaining a high level of customer service, with a focus on efficiency, consistency, and open communication
  • Ensure the timely response to crew member enquiries and requests, including the request for mutual swaps and pairing alterations
  • Monitor and proactively manage day-of operations issues and IROPs to minimize flight delays, crew schedule disruptions, and costs
  • Provide sound advice to the Duty Manager to achieve operational continuity and efficiency
  • Manage and maintain legal/efficient Summer Deployed Operations and Winter Wet-lease Operations
  • Track tail-swaps, tech stops, and planned delays to ensure operational oversight
  • On-the-job training for new schedulers on Flight Operations policies, Procedures, Collective Agreements, Government Regulations and Automated Tools (AIMS)
  • Provide recommendations for continuous improvement on Crew Scheduling related matters
  • Ensure any violations that may occur are cleared up and made legal in advance
  • Manage scheduler sick calls and re-staffing the position based on operational needs
  • Additional tasks as assigned by the Crew Scheduling Supervisor and/or Crew Scheduling Manager

 What You’ll Need:

  • Post-secondary education considered an asset
  • Previous airline operational experience required
  • Demonstrated commitment to customer service
  • Demonstrated leadership ability
  • Exceptional interpersonal and communication skills
  • Ability to adapt in a fast paced, ever-changing environment while maintaining composure
  • Ability to respond quickly to situations and seize opportunities
  • Strong analytical skills with the ability to problem-solve
  • Must work shifts, including midnights; 4 days on/4 days off
  • Must have, or have the ability to obtain passport

We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing, diversity is important to us, follow this link: to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected] or call 416 859 2973.