Bilingual French/English Groups Sales Agent

Tour OperationsSunwing Laval, QC Quebec, QC


IconDescription automatically generatedBilingual French/English Groups Sales Agent


About Us:


Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”. To abide by social distancing guidelines and local regulations, our current hiring process may include telephone or video call interviews and onboarding will be provided virtually when possible, or in-person in accordance with physical distancing guidelines.


Click here to learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe.


The Opportunity!

You are a results-oriented Group Sales Agent with a record of providing excellence in customer services while generating new sales through relationship building, the growth of customer loyalty, product knowledge and salesmanship. You will be responsible for generating new sales, maximizing margins, maintaining the quality of files and grow customer loyalty through service excellence.


  • Schedule: Full time, 35 hours a week
  • Shift: Variable and dependent on business needs
  • Business Hours: Monday to Friday from 9am to 8pm
  • Work Location: Blend of Remote Work and In Office, based on a set schedule


What You’ll Be A Part Of!


  • Grow your career with challenging and rewarding work that makes a difference
  • Hybrid schedule of remote and in-office time
  • Opportunity to give back through our social responsibility initiatives
  • Work with a fun, passionate, travel-loving team!
  • Open concept, collaborative workspace
  • Milestone Celebrations – Weddings, birthdays, babies, promotions, hellos and goodbyes, celebrations of any kind!
  • Sponsored events, lunches, and giveaways!
  • Great travel perks!
  • Free Parking
  • See for yourself! @sunwinglife



What You’ll Do:

  • Respond to incoming calls and assist with product and service inquiries
  • Upsell and cross-sell on each call, using the key product and promotional information provided
  • Sell optional extras such as group seating, Elite Plus, excursions, gift certificates and insurance
  • Respond to incoming emails pertaining to group rate requests in a professional, timely manner
  • Fill-in for Group Sales Representative absences as directed by Supervisor
  • Maintain product knowledge and participate in ongoing training
  • Other duties as assigned


What You’ll Need:

  • Bilingual in French and English
  • Up to 1-year in customer service or related experience
  • Excellent communication skills and enjoys working directly with customers
  • Detail-oriented, organized and capable of multi-tasking
  • Demonstrates initiative with problem-solving and decision-making skills
  • Ability to work well under pressure, be flexible, reliable & prioritize workload
  • Experience with MS Office (email, Word, Excel)
  • Knowledge of Soft Voyage TTS is an asset

 We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing, diversity is important to us. Click here to learn about how Diversity and Inclusion have always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]