Manager of Inside Sales
Description
Keystone Powdered Metal Company, a Sumitomo Electric Group company, is looking for a full-time Manager of Inside Sales who will be working in our St. Marys, PA location. This person will report to the VP of Sales and Marketing.
Job Duties and Responsibilities
- Builds and maintain relationships with customers
- Manages and guides a team of customer service representatives and analysts
- Professional development for self and individual direct reports
- Continually lead and improve quoting and pricing processes
- Ensures and maintains effective external communications with customers
- Ensures timely and accurate revenue and volume forecast
- Accountable for sales team contributions for quote to cash processes
- Ensure all security, confidentiality and privacy policies are adhered
- Drive continuous improvement through Kaizens
- Maintain best in class proactive safety practices, leading by example
- Demonstrate proactive EHS (environmental health and safety) practices
- Align financial goals with solutions to create company and customer value
- Export controls Classification duties
- Compliance and coordination of departmental contributions to industry standards and internal audits
- Metrics for success in this role comprise safety performance, Quote turnaround time, Quote value by segment, Customer responsiveness, Customer Scorecard ratings, Forecast accuracy, Vitality of business revenue (% revenue from new products, markets, applications), safety and Kaizen participation.
Qualifications
- A Bachelor’s degree in Business, Economics, Technical Marketing or related disciplines with demonstrated proficiency in core responsibilities above.
- 15+ years’ experience in B2B industrial sector, comprising at least 10 years managing a team of direct reports in any discipline.
- At least 5 years’ experience in Customer Support, Inside Sales, or Customer Service is preferred.
- Experience in at least one other discipline such as Marketing, Business Development, Demand Planning, Operations, Finance or Engineering is preferred
- Demonstrated ability to gain technical knowledge in Powder Metallurgy
- Demonstrated experience in major customer negotiations, customer service and relationship management
- Good communication skills, Good analytical & problem-solving skills
- Computer skills: Word, PowerPoint, Excel and Outlook, MS Access, ERP systems, Customer Portals in major OEMs, CRM experience preferred for inside sales.
- Demonstrated ability to work both independently in subject matter core responsibilities listed above, while also contributing to cross functional team objectives
Compensation may vary depending on a number of factors, including a candidate’s experience, qualifications, skills, competencies and location. Base pay is one part of the total compensation and benefits package that is provided to compensate and recognize employees for their work.
About Our Company
Keystone Powdered Metal Company a world leader in the Powdered Metal Industry has an opening for a Manager of Inside Sales at its St. Marys, PA location. Since 1927 Keystone has pioneered many advancements in technology and products in the PM industry. Today Keystone is part of Sumitomo Electric’s Industrial Materials segment which has thirteen P/M companies located in nine different countries around the world. Keystone operates plants in St. Marys and Lewis Run, Pennsylvania, and Cherryville and Troutman North Carolina.
About Sumitomo Electric Group
Sumitomo Electric Industries, Ltd. is a recognized global technology leader with over 280,000 employees working at around 400 group companies in 40 countries. Building on more than 120 years of innovation, today Sumitomo Electric is engaged in diversified business activities that support people’s daily lives and industries in five business segments: automotive, infocommunications, electronics, environment & energy, and industrial materials. To learn more about Sumitomo Electric, please visit https://sumitomoelectric.com and our YouTube Channel (https://www.youtube.com/user/SumitomoElectric/). Follow us on LinkedIn (https://www.linkedin.com/company/sumitomo-electric).
Our company is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, disability, age, genetics, protected veteran status, or any other characteristic protected by law.