Resident Director

Staff Exempt Boston, Massachusetts


The Residence Director (RD) is a 12 month, full-time, preference for master's level, professional staff member in the Department of Residence Life & Housing and has direct responsibility for student development functions and the effective administration of a residential community housing a diverse population of 330-500 students and staffed by 8-12 paraprofessional staff. In addition to supervising a residence hall, RDs may also supervise a leased property. Primary duties include management of a residence hall; selecting, training, and supervising 8 to 11 Resident Assistants; advising the Residence Hall Association; coordinating and implementing programs; serving as a judicial hearing officer; serving in an on-call duty rotation; and assisting with conference housing. Residence Directors, depending on the building, may supervise a Graduate Residence Director.

Residence Directors have offices located in their own buildings. Due to the physical layout of the campus and the residence halls, it is critical that these individuals are able to work autonomously and exercise excellent judgment in their areas of responsibility. All RDs participate in an on-call duty rotation and are often requested to assist other University offices and constituencies to help resolve various concerns.

Due to the live-in requirements of the Residence Director position, it is required that the on-campus apartment provided be the individual's primary residence and that person must maintain a high visibility within their residential area of responsibility. It should also be noted that RDs may be called upon to respond to crisis situations and that at various times throughout the year, this position requires the individual to work nontraditional hours, including evening and weekends.

Principal Responsibilities:

  • Supervise and establish performance goals for Resident Assistants and Graduate Residence Director staff in the residence halls.
  • Establish positive relationships with students through informal interactions, programs, counseling, and/or referrals for students as related to academic, social, and personal matters.
  • Enforce university policies within the residence hall. Serve as a primary hearing officer for judicial matters within the residence hall.
  • Serve as a resource person for students.  Be knowledgeable of residence hall, academic, and university policies, procedures, and resources
  • Coordinate room reservations for common areas within residence hall.
  • Be accountable for key maintenance. Request lock changes if residents lose keys and charges to accounts.
  • To maintain student files in each office and make sure each resident has a mailbox
  • Hiring Student Workers, filling out the appropriate authorization forms, devising a work schedule based on the office needs and students’ awards, submitting timesheets on a bi-weekly schedule as according to the Payroll schedule, holding a training meeting once per semester, and hold workers accountable for their schedule and work performance.
  • Hold regular, posted office hours and be available for interaction with students.
  • Hold weekly building staff meetings. Attend departmental and divisional staff meetings.
  • Conduct weekly walk-throughs of building to ensure maintenance up-keep in addition to the monthly health & safety inspections.
  • Prepare building for openings and closings, including academic breaks. Maintain room inventories and other building-related paperwork.  Monitor damage and provide billing information to the Operations Coordinator.  Assess damage and compile work list at the end of each semester. Walk-though the building weekly to assess damages, lounge set-ups, usage, etc.  Walk through buildings weekly in the summer to assess progress (of work list) and readiness for incoming conference groups.
  • Maintain cooperative work relationship with offices on campus, including but not limited to Suffolk University Police Department; Bursar; Facilities; Dining; Counseling, Health, and Wellness office; Office of Diversity Services; Student Leadership and Involvement; Orientation and New Student Programs; and the Dean of Students Office.
  • Oversee development of monthly building newsletter and programming calendar
  • Maintain up-to-date budget records and timely submission of budget-related paperwork.

Departmental Responsibilities:

  • Represent the Department of Residence Life & Housing on designated committees as assigned.
  • Participate on the University Incident Command Team as assigned.
  • Participate in departmental Residence Director on-call rotation.
  • Assist in recruitment of Residence Life & Housing paraprofessional, graduate, and professional staff members.
  • Coordinate Living Learning Communities in your area. Work directly with RAs of building and faculty/staff advisor(s).
  • Coordinate all aspects of Resident Assistant and Graduate Residence Director staffing including, but not limited to marketing, selection, and training.
  • Work with Graduate Residence Director to coordinate and track all aspects of RA programming. Write annual programming report.
  • Assist with divisional and campus –wide events, including, but not limited to: Open House, Suffolk Showcase, Family Weekend, Convocation, Commencement, Academic Recognition Day, Award Banquets, etc.
  • Attend weekly professional staff meetings.
  • Other duties as assigned.

Position Complexities/Working Conditions:

  • Live on-campus in a residence hall or apartment community.
  • Participate in a Residence Director on-call duty rotation providing coverage 7 days a week, 24-hours a day, including holidays for approximately 4 weeks per semester.
  • Work extended hours during peak times of the academic year.
  • Extended vacations limited to Summer Break, Winter Break, and Spring Break.
  • Work evening and occasional weekends throughout the year.


Master's degree in College Student Development, Higher Education or related field Preferred

Bachelor’s degree Required

Administration or related field required; live-in experience as a live-in professional or graduate or undergraduate assistant in a residence hall setting; effective supervision, administrative, organizational, written and oral communication skills; experience in conflict resolution, mediation, application of student development theory in a residence hall setting; excellent decision-making skills.

Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.