Change Management and Training Lead

Staff Exempt Boston, Massachusetts


Suffolk University is excited to announce a new career opportunity as the Change Management and Training Lead! Suffolk is implementing a new module: Workday Student. This is an opportunity to play an important role in change management and training as we positively impact the Suffolk community. A hybrid work arrangement will be offered to the final candidate.   Suffolk also offers free tuition for employees and 50% for spouses! Free tuition for dependent children is also a benefit. This is a great way to pursue a Master's degree in one of the many graduate degree programs Suffolk offers. This is also a great way to pay for your dependent child to attend Suffolk for free to benefit from working at Suffolk! Law school tuition benefit is available as well. For more information, please visit

This new role contributes to developing and leading the day-to-day execution of change management plans and training associated with the Workday Student implementation, a complex multi-year initiative to replace Suffolk University's core student information systems. Primary focus areas include creation, oversight, and management of the overall change management strategy and plan in conjunction with the Academic Engagement Lead and Communication & Campus Engagement Lead. In addition, this position will lead the development and delivery of all training and training materials. Finally, the Change Management and Training Lead will work closely with the change management team members and supervise the work of the Change Management Analyst role.


Strategy and Planning:
• Create the overall change management strategy and plan.
• Assist with stakeholder identification and outreach.
• Change network strategy and design.
• Understand all scoping and design decisions and the impact on change management, communications plan, and training materials.
• Participate and contribute content for project awareness: roadshows, faculty meetings, change network meetings, and campus engagement.
• Identify and elevate risks and other issues that may impact success.
• Work with project directors, project managers, project leads, and others to identify and mitigate risks associated with the project.
• Review and support the development of all communication materials and coordinate all communication activities.
• Develop a comprehensive communication strategy and plan in conjunction with the Academic Engagement Lead and Communication & Campus Engagement Lead.
• Work with project team, project managers, and other change management team members to ensure project communications strategy is successfully executed along with each milestone.
• Build messaging content to be used in roadshows, faculty meetings, WEN meetings, and campus engagement
• Establish and communicate guiding principles for the project personnel in conjunction with the Academic Engagement Lead and Communication & Campus Engagement Lead.
• Implement change management plans to achieve desired university readiness for system implementation.
• Working with project managers, ensuring that plans are integrated with and aligned with the overall project plan, appropriate resources are assigned, and project people readiness milestones are achieved.
• Work closely with the functional leads and subject matter experts to identify, document, and analyze detailed current and future state information about processes, policies, and system design changes.
• Understand the significance of identified changes, including intended or unintended impacts on individuals, schools, units, and the university. Use this information to design readiness, communications, and training activities and assessments.
• Possess knowledge of business processes and identify the impact changes will have on communications, training, change management planning, etc.
• Monitor the implementation of change management to minimize the disruption of normal business operations.
• Act as a change agent to implement and manage best practices.
• Ensure project communications and change activities are well-timed, clear and consistent with the Communications Plan and overall project branding strategy.
• Ensure collaboration and coordination across functional workstreams.

• Lead and deliver end-user training. • Define end-user audience and training curriculum.
• Draft quick reference guides, training presentations, and videos.
• Ensure all training content is vetted and approved by functional team leads.
• Conduct end-user material pilots.
• Ensure training logistics are planned for and executed: scheduling, registration, rooms, etc.

• Store and maintain training materials electronically.
Bachelor's degree
Proven ability to lead a successful change management initiative
Working knowledge of Workday Student or other Workday modules is highly desirable but not required
Experience developing training materials, job aids, and other collateral to ensure a successful learning experience and application
Ability to work successfully as part of a team
Strong communication skills, both oral and written
Design and technical skills to produce training materials etc.
A self-starter with the ability to organize projects and work as well as meet deadlines

Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.