Assistant Director Graduate Student Financial Services

Staff Exempt Boston, Massachusetts


Summary of Position: This position will assist with the day-to-day management of the Office of Student Financial Services, and reports to the Director of Graduate/Professional Student Financial Services. The Assistant Director assists in the execution of the financial aid programs designed to assist students with their investment in a Suffolk education. The Assistant Director also collaborates with the director to ensure the policies and practices in financial aid will create outstanding customer service for current and prospective Suffolk students and families.   The Assistant Director will work to eliminate barriers students may face and create efficient, service friendly ideas and for the benefit of students.

Primary/Principal Responsibilities:

% of Time





Graduate/Professional student caseload – Serve as designated financial aid counselor for segment of the graduate/professional student population.  Responsible for all aspects of awarding financial aid to this group.


Manage Federal Direct Loan program for all Suffolk University students.   Perform monthly reconciliation, originate loans, update disbursement records to the Department of Education and resolve any rejected records.  Outreach to students to fulfill all requirements to allow funds to disburse.


Supervise disbursement of graduate/professional aid in compliance with federal regulations and University policies. 


Financial Literacy – Coordinate and deliver financial literacy content for graduate/professional students.


  • Requires a bachelor’s degree and 2-3 years experience in a college/university financial aid office.
  • Preference for applicants with strong interpersonal and organizational skills.
  • Candidates should have attention to detail, public speaking ability, and desire to work in a fast-paced customer service setting

A limited hybrid schedule is available and will incorporate a mixture of in-office and remote work based on the needs of the office/enrollment cycle.

Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.