Coordinator of Housing Operations

Staff Exempt Boston, Massachusetts


Description

The Coordinator of Housing Operations is a 12 month, full-time, live-off, professional staff member in the Office of Residence Life & Housing who supports the Associate Director of Housing Operations in managing housing and roommate assignments for a student population of roughly 1,800 students in four residence halls. The Coordinator will work closely with students, parents and guardians to ensure their housing needs are met by co-managing phone, email, and face-to-face support for the office.

 

Principal Responsibilities:  

  • Provide support to Director, Associate and Assistant Director of Residence Life & Housing 
  • Assists the Associate Director to manage the StarRez housing system 
  • Assists the Associate Director to manage Workday Student (system of record) and the many connections between Workday and StarRez 
  • Assists with the management of the cbord system (student card access) 
  • Assist the Associate Director to manage the Morse Watchmen key management system 
  • Creates and manages room and meal plan change processes within StarRez 
  • Produce housing occupancy reports and maintain accurate housing rosters 
  • Process the billing and appeals process for all residence hall damages 
  • Support the Associate Director and Residence Directors with residence hall check-in and check-out procedures 
  • Serve as a primary operations contact for various offices on campus, including Student Accounts, Facilities, Payroll, Business, Bursar and Chartwells 
  • Coordinate necessary cleaning services at various times throughout the year 
  • Manage department social media accounts 
  • Coordinate all student/parent mailings

 

Position Complexities/Working Conditions 

  • Work extended hours during peak times of the academic year 
  • Extended vacations may be limited to Summer, Winter, and Spring Breaks 
  • Work evening and occasional weekends throughout the year 

 

Qualifications 

  • Ability to build and sustain effective professional and courteous interpersonal relations with a diverse constituency of students, parents, faculty, staff 
  • Bachelor’s degree required 
  • Master’s degree in College Student Development, Higher Education, or a related field is a plus, but not required 
  • The ideal candidate is has experience working in residence or student life office and has some interest in the field of Higher Education 
  • The ideal candidate might consider taking advantage of Suffolk’s generous tuition remission benefits 
  • Ability to effectively manage sensitive and confidential student information 
  • Ability to exercise appropriate judgement, discretion, and initiative 
  • Excellent written and oral communication skills 
  • The ideal candidate has experience with, or interest in learning, SQL database management skills 

Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.