IT Support

VTC Administrator


SRC, Inc. is seeking a VTC administrator to join our team. Position will be responsible for planning, coordinating, scheduling, promoting, and providing video teleconference (VTC) support at a government location in Adelphi, MD. 

Responsibilities

  • Provides a full range of VTC operational support and utilizes creative and imaginative skills and abilities in optimizing VTC use.
  • Under general direction, install, pull, terminate and test all audio visual type cables, connectors, systems and interfaces.
  • Coordinate with participants to schedule, setup, test, facilitate, operate and monitor meetings, audio/video teleconferences, web conferences, and other VTC conferences.
  • Provide orientation to participants and monitor the operations to ensure that equipment is functioning correctly.
  • Provide guidance concerning VTC capability, services, and operations.
  • Handle technical aspects, including loading encryption device, diagnostics, and resolving equipment failure and re-establishing connections.
  • Move, place, install, set up and maintain VTC and A/V equipment in Government facilities.
  • Support the escalation and communication of status to agency management and internal customers

Requirements

  • 3 or more years of related experience
  • Ability to prioritize multiple tasks and formulate response/recommendation to customer
  • Ability to install AV systems on client sites and to manage AV projects with various models and makes of equipment.
  • Thorough understanding and working knowledge of testing, analyses, and corrective action on systems, networks, hardware, and software.
  • Worked with Cisco Telepresence MCU, scheduling meetings and managing existing reservations
  • Supported multiple VTC rooms, including AMX controllers, Crestron Controllers and simplified rooms with Cisco Touch10’
  • Handle scheduling of meetings, managing existing reservations, and manage conference room schedules, including SharePoint and Outlook schedules and make sure there are no conflicts between reservations
  • IAT Level II with Security+ CE and CCNA certifications required
  • Strong verbal and written communication skills

President Biden’s Executive Order 14042, requires Federal contractors and subcontractors to be fully vaccinated for COVID-19 by January 4, 2022. This requirement applies to all SRC, Inc. and SRCTec, LLC employees and its subcontractors.

  • Location Adelphi, Maryland
  • Employment Type Full-Time Salaried
  • Experience Required 3+ Years
  • Education Required High School Diploma/GED
  • Security Clearance Requirement Secret
  • Travel % 0