IT Support

IT Director of Infrastructure


SRC, Inc. is seeking an IT director of infrastructure to work in our corporate headquarters located in Syracuse, N.Y. This position is responsible for managing the planning, designing and implementing IT infrastructure systems to meet SRC’s strategic, business and operational needs. Technology systems and services under the purview of the IT director of infrastructure include workstations and servers, storage, infrastructure and applications middleware, network and telecommunications and end user computing.

The ideal candidate will have broad technical knowledge and interest with demonstrated and deep technical leadership in multiple large-scale information technology projects/areas.  The candidate will have strong leadership and relationship management skills with highly developed collaboration, negotiation & influencing abilities.  The right candidate has proven experience establishing high level technical strategy and has successfully executed upon established strategy. 

Responsibilities

  • Lead strong, diverse, multi-site technical teams managing enterprise servers, networks, end user computing and service desk
  • Consult and collaborate with senior leadership & staff to lead the identification, prioritization, planning, design, building, implementation and support of IT solutions and services
  • Support strategic planning and resource planning in both classified and unclassified environments
  • Understand business drivers, strategy & objectives, and identify/recommend/implement IT solutions
  • Establish, build, and sustain an enterprise architecture discipline, and define & maintain a reference architecture and IT technology strategy
  • Plan, monitor, control and communicate - budgets, staffing and schedules
  • Identify risks and develop/execute mitigation strategies
  • Resolve complex technical problems
  • Evaluate new and emerging technologies and trends for appropriate adoption
  • Oversee technical engineering projects, troubleshooting, solution alternatives studies and research and implementation of new technologies
  • Coordinate with customers and vendors on technical issues, upgrades, licensing and maintenance renewals
  • Document, train and continuously improve technical engineering business processes

 Requirements

  • Bachelor’s degree in computer science, computer engineering or a related field
  • 15+ years of relevant experience working in an IT infrastructure environment and at least 10 years of experience leading major/complex IT programs.
  • Five or more (5+) years management experience
  • Must have working knowledge of common industry operating systems and protocols for servers, workstations and networks
  • Broad-based technical ability with deep technical knowledge in multiple disciplines
  • Demonstrated expertise in server, workstation, application, network and storage management
  • Familiarity with many technologies, and expert-level with some of the following:
    • O/S – Windows and/or Linux
    • Development - .Net, C#, Java, HTML/CSS, Python, C & C++
    • Databases – SQL, Oracle
    • High Performance Computing
    • Data Storage and Backup
    • Cloud computing
    • Virtualization
    • Firmware and/or Programmable Logic
    • Testing tools
    • DevSecOps CI/CD
  • Working knowledge of ITIL processes and information technology disciplines
  • Outstanding leadership, planning and organizational skills
  • Demonstrated ability to translate business strategy to technical strategy
  • Experience collaborating with senior business leaders and facilitating consensus among multiple stakeholders
  • Demonstrated ability to influence and manage the expectations of stakeholders, team members, management and external partners
  • Expert at managing multiple, simultaneous projects and programs
  • Excellent communication skills including communications and presentations at the executive level
  • Experience with vendor negotiations and management
  • Experience working with external systems integrators and project resources across different business units and technical disciplines
  • Travel up to 10% as required for successful delivery of projects

  • Location Syracuse, New York
  • Employment Type Full-Time Salaried
  • Experience Required 10+ Years
  • Education Required Bachelors Degree
  • Security Clearance Requirement Must meet eligibility requirements
  • Travel % 10