IT Business Analyst - NetSuite and/or Salesforce (20-131)

Information Technology Plano, Texas


Each employee of Spok has a passion for healthcare and commitment to our core values of communications, innovation, accountability, and putting the customer first.  Watch the latest video on our product release:  Spok Go Release


The IT Business Analyst will collaborate with owners and stakeholders across all departments to initiate IT projects that drive customer success. Scope of projects include but are not limited to process efficiency, data strategy and digital transformation, business system enhancements, and system integration. The role is considered the end-to-end subject matter expert on business objectives and requirements and is responsible for guiding Application Developers and System Administrators to design scalable solutions that contribute to the overall success of the company.

Essential Duties and Responsibilities include but are not limited to:

  • Study and evaluate existing processes, workflows and inputs/outputs
  • Collect requirements for meeting/exceeding business objectives
  • Identify gaps between current state and future state
  • Prepare and analyze directional reports to quantify scope of gaps and to support solution design
  • Prepare detailed documentation that effectively describes current state and supports critical success factors for future solutions, including known and anticipated business cases
  • Develop presentations and conduct meetings to share findings and to confirm understanding and directional approach
  • Translate business requirements into technical requirements to drive scalable solution designs
  • Facilitate proof of concept design meetings between business owners and IT developers/administrators
  • Collaborate with IT developers/administrators throughout build process and drive milestone dates
  • Collaborate with Quality Assurance to define applicable test cases
  • Facilitate User Acceptance Testing
  • Assist in the successful implementation of all solutions
  • Monitor and measure post-implementation performance, adoption and compliance
  • Maintain a comprehensive understanding of departmental, cross-functional and company objectives/initiatives
  • Maintain a comprehensive understanding of digital information sources leveraged or required by each organization to gain a competitive advantage.
  • Maintain a comprehensive understanding of required audit controls to drive processes and solutions that are SOX compliant


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

Bachelor’s degree from a four-year college or university and 3-5 years related experience and/or training; or equivalent combination of education and experience.  Bachelor’s degree in Business Administration, Finance or Accounting or Information Technology preferred.

Required Skills and Experience:

  • 3+ Years’ experience operating in a dedicated, cross-functional Business Analyst capacity in an IT organization
  • Experience writing detailed business requirements

Preferred Skills and Experience:

  • Ability to gather information from multiple sources and critically evaluate it, reconcile conflicts, disseminate high-level information into details and distinguish user requests from their true needs
  • Ability to write detailed specification documents and develop activity diagrams, workflow charts and process maps
  • Ability to translate business requirements into technical requirements that drive measurable and expected results
  • Ability to guide scalable solutions that are in alignment with roadmap objectives
  • Advanced presentation, written and verbal communication skills
  • Excellent project management and change control skills
  • Strong background in core business applications; CRM, ERP, LMS
  • Communicate and work well in a team environment
  • Ability to prioritize work and adjust to rapidly changing requirements and demands
  • Excellent organizational, document management, and team leadership skills
  • Computer skills including Microsoft Office at a highly proficient level
  • Knowledge of core business systems; Salesforce, NetSuite
  • Project Management experience
  • BA Certifications or specialized education

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians, support administrative compliance, and provide a better experience for patients. Our customers send over 100 million messages each month through their Spok® solutions. Spok is making care collaboration easier. For more information, visit or follow @spoktweets on Twitter.

At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935

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