Platform Development Manager
Description
Full-time/Direct hire/Remote USA
Summary
This role leads engineering for the Care Connect Suite (CCS) Platform and the Voice Connect products. The CCS Platform is the new Kubernetes-based component-based foundation that the rest of CCS is being built on. Voice Connect is Spok's Interactive Voice Response (IVR) system, owning automated call handling, voice scripting, call-flow design, and voice routing. The chosen leader will manage distributed development and QA teams across both areas and will partner closely with the Platform Architect to own architecture components and direct the work of team members.
Duties and Responsibilities
>Lead the Platform and Voice Connect engineering team within the Care Connect Suite.
>Partner with Product Management and the Platform Architect to define priorities, architecture, and delivery plans.
>Provide technical direction for Kubernetes-based Platform architecture, deployment models, and Voice Connect IVR design.
>Own key architecture components and guide engineering execution across platform and voice workstreams.
>Lead Scrum/SAFe planning, backlog management, dependency coordination, and delivery risk tracking.
>Ensure releases meet quality, security, compliance, documentation, testing, and deployment standards.
>Lead production issue resolution and support lifecycle activities from design through modernization.
>Manage and mentor distributed engineering and QA teams while promoting accountability and technical excellence.
Required Education, Skills and Experience
>Bachelor degree.
>5+ years managing software engineering teams, including distributed/global locations.
>8+ years in software development or development-testing, with direct experience in platform/infrastructure engineering.
>Experience partnering with architects and product management to define technical roadmaps and set delivery priorities.
>Experience with Service-Oriented Architectures and API gateways.
>Experience with secure development practices and standards-based Identity and Access Management.
>Agile/Scrum development required.
>Experience working cross-functionally to align work-product deliverables and mitigate conflict across multiple teams.
>Ability to identify, own, and solve problems independently or as part of a team.
>Experience mentoring and coaching engineers; strong communication, documentation, and reporting skills.
>Experience creating, executing, and reviewing user stories, development schedules, and test automation.
> Salary range $150,000 - $160,000k
Pay and Benefits: There are a host of factors that can influence final salary for a position at Spok, including, but not limited to, geographic location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Spok that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Spok, you will receive comprehensive benefits such as; three robust health, pharmacy, vision and dental care plans including a health savings account option, wellness, financial wellness, retirement, family support, continuing education, and time off benefits.
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication.
Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.
At Spok, Inc., we provide equal opportunity to all employees and qualified applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, pregnancy, disability, protected veteran status, or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935