Product Manager (Clinical Alert) - Remote (23-45)

Product Strategy United States

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Description

Spok is seeking an experienced and dynamic Product Manager to guide the development and enhancement of our clinical alert and alarm notification solutions. The ideal candidate will have a strong clinical background, coupled with extensive experience in software product management, particularly in medical devices.      
     
Joining Spok as a Product Manager (PM), you will spearhead initiatives for our Healthcare communication and collaboration products.  With a firm grasp on the healthcare clinical equipment and systems that alarm or alert nursing, physician, and the general workforce.  You understand the operational nuances of alerting workflows, and will seamlessly translate strategic visions into actionable milestones. Partnering with our cross-functional agile teams, you will ensure these visions are realized.      
     
As a self-starter, and collaborative team player, you will participate in frequent customer engagements and with our sales, services, or support teams. This product management role will work collaboratively with other product managers and program management along with other key stakeholders to guide the product release launch process.     
     
Responsibilities        
  • As a member of the product management and strategy team, the PM is responsible for the following:  
  • Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth 
  • Lead the product strategy, vision, and roadmap for our clinical alert and alarm notification solutions 
  • Collaborate with clinical professionals to understand and analyze the needs and workflows around clinical alerting, including critical test results notification, nurse call systems, patient monitoring alarms, and more 
  • Create buy-in for the product vision internally and with key external partners  
  • Develop product pricing and positioning strategies  
  • Translate product strategy into detailed requirements, user stories, and prototypes  
  • Ensure the product's compliance with relevant regulatory standards and practices, focusing on alert response policies in healthcare settings 
  • Scope and prioritize activities based on business and customer impact  
  • Develop strategies from competitive analysis. 
  • Stay abreast of the latest trends in clinical procedures, alerting technologies, industry standards and healthcare regulations   
  • Brief and train internal departments on the aspects they will need in order to do their jobs (e.g.) Sales Engineering, Professional Services, and Support) on new and/or enhanced product features 
  • Support the go-to-market process and related document creation  
  • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed  

Required Education, Skills, and Experience     

  • Bachelor’s degree in Nursing, Healthcare Administration, biomedical engineering, or a related field.
  • 5+ years of experience with Agile-based software development lifecycle, supporting the translation of product requirements to user stories communications and high acuity clinical workflows. 
  • Applicants must have an understanding of healthcare/clinical integration and standards.  
  • Applicants must have a working knowledge of Critical Communications and Collaboration software  
  • Applicants should have a working knowledge of Radiology and Laboratory orders and results workflow communication practices for nursing and physicians 
  • Applicants must have a deep working knowledge of high acuity nursing workflows 
  • Applicants must have experience working with multi-disciplinary teams, customers, and general market analysis to develop requirements  
  • Applicants must have demonstrated documentation and presentation skills  

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients’ lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935

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