Customer Success Manager, UK - 12 Month Contract

Customer Success and Support London, United Kingdom

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

The Splunk Customer Success Manager (CSM) takes a pivotal role with our customers and is the beating heart of our company’s #1 priority - Customer Success. He/she guides Splunk customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demand. CSMs are there to ensure our customers get the best possible value from their Splunk investment - you will be accountable for the adoption phase for our customers. 

12 month contract

This is not your typical CSM role. By engaging at the exec level with customers, a Splunk CSM will own the customer relationship whilst partnering with our sales team. You will set our customers on a journey of the possible which will align with their strategic goals and help them achieve their objectives across any digital domain; there is no end to the number of outcomes and use cases our customers can get value from. Splunk CSMs will also focus on the strategic, operational and organizational impact of Splunk software.

The staggering growth and increasing accountability of our Customer Success teams means we’re continually on the hunt for outstanding talent. We’re looking for a contractor to join us on a 12 month Full Term Contract and perhaps become a Splunker at the end of the term.

Our CSMs can:

  • Drive Splunk’s integration with our customers’ digital transformation programmes. 
  • Establish joint success plans and help develop best practices.
  • Cohere and manage adoption across business units.
  • Ensure customers’ end users, developers and administrators are trained and supported.
  • Creation & operation of the Splunk Success Framework within the customer organization. 
  • Help develop the roles and governance required to ensure customer success.
  • Develop and exalt metricised success stories from use cases.
  • Continue to show customers the art of the possible with their machine data.
  • Conduct Quarterly Business Reviews with exec stakeholders.
  • Be the single voice of the customer back into Splunk, requiring liaison across every internal Splunk department.

The Ideal Candidate Profile

  • You will be a relentless learner - both inside and outside of work; this will be your trophy career learning experience.
  • You will have been involved with business transformation programmes, encompassing people, process and technology.
  • You will be comfortable in front of the C-suite, talking about data-driven approaches and digital transformation.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!