Staff Technical Writer, Security Markets

Documentation San Jose, California


Do you wish your customers loved your docs as much as you love writing them? Are you tired of being dragged along by processes that don’t include docs as part of the product? Then join the best doc team in the industry! Start the new year at Splunk, where docs are part of the product, customers are your biggest fans, and you’ll see the impact of your contributions every day.

We're looking for a versatile technical writer to join the Splunk docs team to create high-quality documentation for Splunk security products, including Splunk Enterprise Security and Splunk Phantom. Join a group that's helping thousands of clients monitor for vulnerabilities, detect anomalies, reduce risk, and protect their assets using Splunk software.

As a writer in Security Markets, you'll use your ability to grasp technical concepts to work side-by-side with engineering and technical support to create and maintain online user documentation and in-product user assistance. You'll write customer documentation in a custom MediaWiki instance, where you can continuously update your content with improvements and new features.

To succeed in this role, you are a confident writer who is eager to learn about enterprise security at Splunk. You will document new technology both broadly and deeply to ensure the success of your product development team and its customers. In the hiring process, be prepared to tell stories that demonstrate how you learn about new technologies, apply that learning on the job, and make an impact outside and inside your company.

Responsibilities:

  • Write user documentation for the Security Markets portfolio of products
  • Work closely with development teams and product managers to understand your products and the customers who use them
  • Be ready to discuss technical details and demonstrate your technical knowledge every day
  • Collaborate with other writers and coordinate shared content
  • Propose structural and organizational improvements to the documentation set

Requirements:

  • 5+ years of experience researching and writing excellent documentation 
  • Experience working with complex enterprise software. Familiarity with the Agile development process is helpful.
  • Understanding of enterprise security is a plus, including an ability to learn concepts like notable events and incident analysis, identity correlation, and threat detection
  • General knowledge of business intelligence tools and data analytics
  • Ability to work with multiple groups and track priorities in an ever-evolving environment
  • BA/BS degree in Computer Science or a related field, or relevant professional experience

What We Offer You:

  • A set of extraordinary peers who are dedicated to the craft of creating high-quality, customer-pleasing content
  • A multi-functional team that values and relies on accurate, robust documentation 
  • Opportunities to influence our style and standards, and participate in lively discussions about how to best present our content to users
  • A constant stream of new things for you to learn. We're always expanding into new areas and exploring new technologies.
  • Growth and mentorship. We believe in growing writers through ownership and leadership opportunities. 
  • A stable, collaborative, and supportive work environment

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying. 

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. 

Splunk is an Equal Opportunity Employer.

Thank you for your interest in Splunk!