Staff Technical Writer, Splunk Enterprise (Remote, US)

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Staff Technical Writer, Splunk Enterprise

Advance your talent and experience as a member of the Splunk doc team! Join an outstanding group of writers and editors who craft high-quality content for Splunk software users. We wrote The Product is Docs, we created the Splunk Style Guide, and we meet regularly as a group to improve our skills and share our knowledge with each other. We engage with our peers throughout the profession to challenge assumptions and provoke discussions about the best ways to develop information, communicate with customers, and address challenges in the industry.

We strive to make Splunk docs the best in the business, and we're seeking someone with a similar drive to write documentation for our Splunk Enterprise product. Technical writers on our team play a vital role in getting our customers up and running quickly. Splunk Enterprise writers address technically-minded users including system administrators, data analysts, and knowledge managers. This position offers the rare benefit of direct communication with the customers who use your docs to accomplish their goals. You will directly enable the success of Splunk's largest and most passionate user population.

This position is ideal for a writer who enjoys working on a variety of projects and quickly gaining the technical proficiency needed to contribute independently. You should have a demonstrated ability to deliver high-quality work and the technical background to engage directly with software engineers, product managers, and other technical writers. You must be collaborative, curious, and persistent, with a proactive approach to delivering results. You must be comfortable working in an Agile environment and tracking the work of one or more scrum teams throughout the product development cycle.

Responsibilities

  • Write clear and accurate documentation that enables customers to use and manage Splunk software effectively and efficiently.
  • Integrate quickly with new scrum teams to learn their subject matter and build productive working relationships.
  • Work closely with agile development teams and product managers to define documentation requirements and produce customer-facing docs.
  • Discuss technical details and solve problems with engineers, customer support reps, technical writers, and customers every day.
  • Collaborate with other writers and coordinate on the delivery of shared content.
  • Follow an established style guide and work with editors to create the best possible documentation for customers.
  • Respond directly to user feedback in email and Slack and integrate user suggestions to continuously improve your documentation.

Requirements

  • 4+ years experience writing documentation for sophisticated enterprise software products.
  • Ability to manage time and priorities in a dynamic development environment at a high-growth company.
  • Experience documenting software systems that are configured through API endpoints and command-line interfaces, as well as a GUI.
  • Familiarity with Windows and Linux system administrator tasks.
  • Degree in Computer Science or related field, or relevant professional experience.
  • Samples that showcase your best work.

Other relevant skills

  • Knowledge of distributed systems and clusters.
  • Experience writing for system administrator audiences.
  • Knowledge of Splunk software and use cases.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

(Colorado only*) Minimum base salary of $75,000.00. You may also be eligible for incentive pay + equity + benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).

Thank you for your interest in Splunk!