Sr Order Management/Billing Specialist

Finance and Accounting San Jose, California

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!


Splunk is looking for a motivated Sr Order Management//Billing Specialist to join its Order Management and Billing Team.

Responsibilities: I want to and can do that!

  • Ensure day-to-day order operations including all aspects of order processing and billing – quotes/contracts, PO requirements, fulfillment, invoices, adjustments and credit memos etc for completeness and accuracy.
  • Ensure orders are processed in a timely manner and follow up.
  • Take actions to drive resolution of outstanding issues and point of escalation; which may require resolving issues making judgement calls.
  • Driving timely monthly close reconciliations for delivery and invoicing as required by SOX controls.
  • Support ad-hoc assignments as business requires.

Requirements: I’ve already done that or have that!

  • Have at least 3+ years experienced supporting a dynamic team or working within an Order Management team/organization.
  • Ideal candidate has prior experience working in a Software/SaaS company.
  • Well-organized; able to multiple tasks and prioritize in a high-pressure environment with minimal supervision; where it is key to have high level of critical and logical thinking and analysis, with a confirmed proficiency in researching and resolving processing and billing issues.
  • Demonstrate capability to interact, collaborate, and communicate effectively at all levels of the organization to ensure smooth and timely order execution and provide direction and clarity on steps to resolve order issues as needed.
  • Experience working with offshore teams.
  • Have strong analytical skills toward decision-making when required.
  • Strong interpersonal, verbal, and written communication skills.
  • Intermediate to Expert MS Office suite experience is preferred.
  • Motivated self-starter and energetic in a fast paced environment where flexibility is imperative.
  • Have Bachelor's degree or equivalent.
  • Have Salesforce and NetSuite knowledge a plus.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!