Technical Project Manager, Professional Services - Federal Government

Information Technology Canberra, Australia


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

 

Role:

Splunk Professional Services (PS) is a growing and dynamic organisation which plays a key role in the success of our government customers, our employees, and our company. Our PS Technical Project Managers lead customers, partners and Splunk teams through the implementation of complex projects using a combination of management and technical skills. They are highly organised, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to orchestrate and lead all aspects of post sales implementation services, negotiate timelines, handle customer expectations, and foster customer adoption, then this role may be for you!

 

 

Responsibilities: I want to and can do that!

 

  • Lead technical deployment and cloud migration projects from kickoff to close out.
  • Create and maintain technical project plans outlining tasks, milestone dates and allocation of resources aligned to statements of work (SOW’s).
  • Plan and manage resources, ensuring all projects meet customer obligations and budgets.
  • Provide timely and accurate status updates to all customer, partner and Splunk stakeholders throughout the project lifecycle.
  • Own and manage technical project escalations through to resolution, and manage expectations with customers and Splunk teams.
  • Be the voice and guide for the customer through the project
  • Collaborate with individuals across the company from Product Management, Product Marketing, Professional Services, Sales, Sales Engineering, Technical Enablement, Education, Customer Success Management, and Support.
  • Identify and promote opportunities for Splunk products and services to meet additional customer requirements.
  • Maintain up-to-date knowledge of Splunk products, industry best practices, and project management skills through continuous learning.
  • Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation.

 

Requirements: I’ve already done that or have that!

 

  • 7+ years technical project management or service delivery management experience, with an industry recognised certification.
  • 5+ years experience working with Federal government customers
  • Positive Vetted (preferred) or Negative Vetted Level 2 security clearance
  • Proven experience leading delivery of complex customer projects with cross-functional teams using traditional and agile project delivery methodologies.
  • Working knowledge of Splunk or related big data technologies with the aptitude and the drive to learn new technologies.
  • Organised with a healthy sense of urgency, able to set, communicate, and meet aggressive deadlines with competing priorities
  • Demonstrated confidence and interpersonal skills needed to conduct effective executive presentations.
  • Willingness to work as part of a diverse, matrixed team, providing and taking guidance to/from stakeholders to achieve organisational outcomes
  • Self-motivated and always looking for ways to evolve your skill set/delivery
  • Willingness and ability to travel up to 20% regionally, as required.


We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race,
colour, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Thank you for your interest in Splunk!