Staff Technical Writer - SaaS

Documentation San Francisco, California


Join a supportive and collaborative team of writers and editors that is dedicated to building high quality content for users of Splunk software. We are creating documentation for a new Splunk SaaS offering that will be used by technical analysts to ingest, query, share, analyze and collaborate on their data.

As a technical writer at Splunk, you'll work in a dynamic environment, in daily collaboration with software engineers, product managers, other technical writers, and editors. You’ll craft customer-facing documentation using multiple documentation tools, including our MediaWiki instance that allows you to continuously update your content with improvements and new features.

To succeed in this role, you are a confident writer of enterprise software documentation who is passionate about learning new concepts and clearly explaining complex software technologies. This position offers continuous learning and frequent direct interaction with enthusiastic customers who rely on Splunk documentation every day to accomplish their goals.

Responsibilities

  • Write clear and accurate documentation that enables customers to use and manage Splunk software effectively and efficiently.
  • Work closely with agile development teams, product managers, and sales engineers to define documentation requirements and produce customer-facing docs.
  • Discuss technical details and solve problems with engineers, customer support reps, technical writers, and customers every day.
  • Follow an established writing style guide and work with editors to provide the best possible documentation for customers.
  • Respond directly to user feedback and integrate user suggestions to continuously improve your documentation.
  • Develop a holistic understanding of how customers use our software and help them to complete their tasks quickly and accurately.
  • Write for a SaaS environment with frequent updates to the documentation and prescriptive guidance that helps customers succeed quickly.
  • Work collaboratively and closely with other writers in your area to ensure consistent and cohesive content, style, and messaging.

Requirements

  • 5+ years of experience researching and writing excellent documentation for enterprise software administrators and developers.
  • Ability to manage time and priorities in a dynamic development environment at a fast-growing company.
  • A genuine desire to learn new things daily and to translate complex topics into language that's accessible to end users.
  • A strong passion for collaboration, teamwork, quality and attention to detail.
  • BA/BS degree in Technical Communication, English, Computer Science, a related technical discipline, or relevant professional experience.
  • Writing samples that showcase your ability to write for a technical audience.

Other relevant skills

  • Knowledge of software administration, distributed systems, and data analysis.
  • Experience with common enterprise software domains, such as data availability and streaming analytics.
  • Experience writing for system administrator audiences.
  • Working knowledge of Unix or Linux operating systems.
  • Knowledge of Splunk software and use cases.

What we offer you

  • A set of extraordinarily talented peers who are dedicated to the craft of creating high-quality, customer-pleasing content.
  • A multi-functional team that values and relies on accurate, robust documentation.
  • Direct, ongoing contact with a passionate customer community.
  • Opportunities to influence our style and standards, and participate in lively discussions about how to best present our content to users.
  • A constant stream of new things for you to learn. We're always expanding into new areas and exploring new technologies.
  • Growth and mentorship. We believe in growing writers through ownership and leadership opportunities.
  • A collaborative and supportive work environment.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most meaningfully to each other’s success. Learn more about Splunk careers and how you can become a part of our journey.

Thank you for your interest in Splunk!