Sr Staff Technical Writer - Splunk Observability Cloud (Remote, US)

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Sr Staff Technical Writer - Splunk Observability Cloud (Remote, US)

Bring your talent and experience to the Splunk doc team! Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software. We wrote The Product is Docs, we created the Splunk Style Guide, and we meet regularly as a group to improve our skills and share our knowledge with each other. We engage with our peers throughout the profession to challenge assumptions and provoke discussions about the best ways to develop information, connect with customers, and address challenges in the industry.

Technical writers on our team play a vital role in getting our customers up and running quickly. In this role, you'll help software developers, site reliability engineers, and technical operations teams get insights into their applications and infrastructure in real time with the help of the monitoring, analytics, and response tools of Splunk Observability Cloud.

To succeed in this role, you must be a confident writer of enterprise software documentation who is passionate about learning new concepts, testing end-to-end procedures yourself, and clearly explaining sophisticated technologies. This position offers continuous learning and frequent direct interaction with enthusiastic customers who rely on Splunk documentation every day to accomplish their goals.

This is a remote position based in the United States. You can also be based in a Splunk office in San Francisco, San Jose, Boulder, or Raleigh if you prefer not to work remotely.

Please submit a cover letter with your application.

Responsibilities

  • Craft and maintain new, high-quality in-product user assistance and accompanying web documentation based on customer use cases associated with Splunk Observability product offerings.
  • Test and validate documentation accuracy and usability, both on your own and in collaboration with technical field, engineering, and support colleagues.
  • Participate in project planning and program status reporting with engineering teams and product management.
  • Act as a subject matter expert for your product area by responding to customer feedback and helping colleagues with questions.
  • Propose and implement structural and organizational improvements to the documentation sites so that users can easily find information relevant to their requirements, use cases, and environments.
  • Influence feature development in partnership with colleagues in design, product management, & engineering.
  • Review and give feedback on documentation written by others.
  • Coach and mentor other writers in cross-functional processes, content patterns, and best practices.

Basic Qualifications

  • A minimum of 8 years in a technical writing or lead writing role.
  • Experience designing and delivering clear, accurate documentation targeted at developers, DevOps, or infrastructure and operations teams.
  • Experience creating documentation designed around customer use cases rather than product features.
  • Experience working in an Agile environment with team members working in multiple time zones.
  • Experience using Git as a version management tool, including working with branches, creating pull requests, and resolving merge conflicts.
  • Comfortable leading meetings, presenting, and communicating status to a diverse set of stakeholders.
  • Experience collaborating closely with other writers to deliver shared objectives.

Preferred Qualifications

  • Degree in Computer Science or related field, or relevant professional experience.
  • Experience using and documenting application management or monitoring products, targeting multiple audiences, output formats, and use cases.
  • Experience installing and configuring cloud infrastructure and services.
  • Experience mentoring and coaching other writers.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most meaningfully to each other’s success. Learn more about Splunk careers and how you can become a part of our journey.

(Colorado only*) Minimum base salary of $90,000.00. You may also be eligible for incentive pay + equity + benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).

Thank you for your interest in Splunk!