IT Service Management Consultant (Professional Services)
The Splunk Senior ITSM Solution Consultant has a strong understanding of how to implement Splunk technical solutions to automate the processes of IT organisations and business, including organisational modifications that will be required to ensure the successful adoption of the solution by the client organisation. Compiles required capabilities, business and technical requirements, and desired outcomes/vision into a global architecture and program definition across the appropriate solution. Accelerates project delivery by providing technical leadership during all stages of the project/program. Advises project teams on implementation approach, strategy, integration, large Enterprise deployment, and adoption best practices to maximise delivery success and value realization. This position will require a 70% utilisation target and travel to customer sites to perform work as circumstances permit.
- Shape customer expectations and thoroughly align outcomes with customer requirements with focus on business value
- Participate in all aspects of the initiative from the initial strategy discussions through the delivery process, requirements gathering, design and implementation
- Partner with the Client Project Managers and Splunk Delivery Managers to validate that high- level project scope, schedule, resource plan, and estimates are aligned to ensure a successful project / programme outcomes.
- Perform configuration of the Splunk ITSI product suite to meet the customer requirements
- Facilitate appropriate workshops and other sessions to capture business and technical
- requirements, current and desired states, and deliver a best-practice based global
- architecture and implementation
- Define global architecture to meet desired state vision including business, application, data,
- technical, integration and security architectures.
- Provide oversight at key milestones and manage expectations during implementation
- Provide technical leadership and contribute to key decision making related to new solutions
- and products, cross-product integrations, and product upgrades.
- The Senior level ITSI Solution Consultant will provide technical program oversight,
- leadership, and mentoring across multiple projects.
- Advise clients on best practices to help guide and solidify a given design. Use expertise and
- best practices to bridge vision and desired state to global architecture and delivery
- Ensure successful delivery of desired outcomes by engaging in risk management and
- mitigation, and operational program governance
- Effectively build and leverage relationships within the Client organisations and Splunk to
- ensure success.
- Develop strong technical champions and coaches within project teams.
- Mentor client team members in area of subject matter expertise
- Self-starter; demonstrates initiative and leadership across projects and within the team
- Highly requested by management and peers; seen as trusted advisor and technical leader
- Consistently delivers high quality results, including on-time quality deliverables and meeting
- project timelines
- Identifies and exploits future opportunities to drive additional value
- Projects complete successfully (meets requirements and vision)
- Successfully manages stakeholder expectations through solid communication and
- documentation with no or minimal rework required
- Strong leadership and interpersonal skills. Ability to interface at all levels within an
- organisation, technical to senior management.
- Continuously enhances solution knowledge and skills to further industry leadership position
- Ability to process and advocate client requirements and product gaps into the development
- (R&D) organisation.
- Proven experience in driving and delivering IT Operations Management solutions that
- materially add business value
- Deep IT Monitoring and Automation domain expertise in operations management software
- Demonstrable experience deploying software monitoring solutions and associated
- infrastructure, both on-premise and cloud environments in large complex global enterprise
- Configuration experience with Windows, Linux operating systems
- Configuration experience with databases such as, SQL, Oracle or DB2.
- Strong technical implementation experience in Splunk ITSI or similar product sets e.g. IBM
- Netcool, Microfocus ITOM, BMC TrueSight, Cherwell, Ivanti, ServiceNow
- Technical implementation experience defining metrics, thresholding and reporting baselines
- Bachelor’s Degree in CS or relevant technical field experience plus a minimum of 5 years of related IT Operations experience
- Experience in business process reengineering preferred
- Experience leading project implementation teams and being responsible for delivery at large
- enterprise clients.
- ITIL Certification or similar framework preferred.
Thank you for your interest in Splunk!
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