Gainsight Platform Administrator

Customer Success and Support Boulder, Colorado San Francisco, California Plano, Texas Denver, Colorado Seattle, Washington San Jose, California St. Louis, Missouri Portland, Oregon


Customer Success Platforms Developer


As a member of the Success Management Strategy and Operations team, the Splunk CS Platforms Developer will play a key role in the overall alignment of strategic business initiatives with functional processes across the CS organization and Splunk as a whole.  As we expand our scale engine to drive increased engagement with our customers, you will help design/build/maintain technical solutions in response to business requirements needed to help Splunk customers derive maximum value from their investment.  You will also help broaden visibility into our efforts to drive successful outcomes, customer retention/expansion and churn reduction company-wide.  Come join a team that is creative, dynamic, collaborative, focused on driving outcomes, and fun!


Core Responsibilities


  • Support Customer Success business strategy by designing and implementing innovative cross-organizational technical processes and workflows within CS Platform tools (i.e Gainsight CS, Gainsight PX) and other platforms
  • Configure and optimize the architecture and configuration of CS Platform tools to internal customers (including integrations, reports, dashboards, and workflows) and deliver features using Agile methodology
  • Make recommendations to improve efficiencies through development and adoption of best practices and standard procedures 
  • Perform new feature function evaluation and testing
  • Develop and manage platform configuration and process documentation

Requirements

  • Bachelor's degree or equivalent experience
  • Minimum of  2 years Gainsight development/administration experience - NXT strongly preferred
  • Gainsight Certified Administrator required
  • Minimum of 2 years experience as a Salesforce Sales Cloud power user 
  • Proficient in the use of object-oriented concepts and logic fundamentals (IF/AND/OR)
  • Understanding of data management principles and query language 
  • Demonstrable experience designing and building technical solutions 
  • Strong reporting and data visualization skills 
  • Solid analytical and problem solving capabilities
  • Meticulous attention to detail and quality assurance
  • Ability to manage multiple priorities and shift focus as necessary
  • Ability to create technical documentation accessible to all audiences
  • Excellent verbal and written communication skills
  • Experienced with working in cross-functional teams
  • Self-starter with the ability to work in a remote highly-collaborative environment
  • Experience with Gainsight PX desired
  • Experience with JSON or similar scripting languages desired
  • Experience with any of the following tools a big plus: Splunk, ServiceNow, JIRA, Zendesk, Aha!
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. 

 

Thank you for your interest in Splunk!