IT Service Desk Intern

University Recruiting London, United Kingdom


Please note, we will only consider applications from students in full time study who will return to university upon completion of the internship.


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Are you an undergraduate student interested in building a career in sales? Are you seeking to learn from an established, successful team in the software/IT industry? 

The IT Service Desk intern role will allow you to thrive in an environment that appeals to your self-sufficient and resourceful nature, while working closely with your counterparts on leveraging standards and procedures.


Responsibilities: 

  • Support the local Splunk staff based in the London office as well as remote staff throughout Europe.
  • Assist new hires during the onboarding process to ensure their IT-issued equipment functions as planned, as well as providing basic intros to some of the IT systems
  • Resolve technical problems in partnership with the broader IT Ops team with Local Area Networks (LAN), Wide Area Networks (WAN), and WIFI/Support on site Shoretel phone system/ Assist with troubleshooting Server and Network issues
  • Respond to queries either in person, on the phone or via email/Maintain daily performance of computer systems/Triage problems by asking appropriate questions to determine the nature of problem. Walk remote users through problem-solving process/ follow up with customers to ensure issue has been resolved.

Requirements: 

  • Working towards a Bachelor's Degree or equivalent technical certification
  • Strong customer service, problem solving, and teamworking abilities
  • Some experience of providing desktop support/some experience in fixing hardware as well as software installation
  • Ability to engage comfortably with executives and other key personnel under pressure
  • Prior knowledge or exposure to Splunk, while not required, is a plus
  • Maintaining & Troubleshooting corporate, PC, Mac’s printers, faxes, and phone system 

Thank you for your interest in Splunk!