Customer Success Manager - Switzerland

Customer Success and Support Zurich, Zurich


Join us as we pursue our disruptive new vision to use machine data to solve every problem. We are a company filled with people who are passionate about our products and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

The Role

Are you passionate about customer success and big data? Are you a true hybrid professional with customer acumen and a proven technical foundation? Then come be a member of Splunk Customer Success, providing mentorship, planning and oversight while demonstrating adoption and technical best practices.

The Customer Success Manager (CSM) is the key partner helping our valued customers (fortune 2000 companies) achieve their strategic objectives and maximum value from their investment in Splunk. Splunk CSMs will also focus on the strategic, operational and organizational impact of Splunk software. Our senior CSMs will:

  • Drive Splunk’s integration with our customers’ digital transformation programs.
  • Understand customers business objectives and define joint Customer Success Plans, establishing critical goals with measurable success criteria.
  • Drive and document adoption of Splunk across multiple business units.
  • Establish a Splunk Success Framework within the customer organization, including governance modal and Splunk best practices.
  • Ensure training and support for all customer staff: End users, developers and administrators.
  • Document and communicate value gained from use cases to exec stakeholders.
  • Continuously show customers the art of the possible with their machine data.
  • Be the single voice of the customer back into Splunk, requiring liaison across every internal Splunk department.
  • Conduct Quarterly Business Reviews with exec stakeholders.

 

The Ideal Candidate Profile

  • Willing to travel, based on customer and business needs for extended periods when required
  • Be an enthusiastic learner, this will be your trophy learning experience.
  • Experience in a client facing role with a background that could be within customer success management, account management, project management, value selling or any role that sees you strive for successful customer outcomes
  • You will have been involved with business transformation programs, encompassing people, process and technology
  • You also possess exceptional verbal and written organizational and presentation skills
  • You will be comfortable in front of the C-suite, talking about data-driven approaches and digital transformation.
  • You possess excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
  • You can demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • You have successfully managed customer engagements to completion and customer satisfaction

 

Minimum Requirements

  • You will be eligible to work in Switzerland and the European Union.
  • You are proficient in German and English (spoken and written)
  • Strong business acumen. Spot additional sales opportunities.
  • Highly customer orientated to achieve maximum customer satisfaction.
  • Working knowledge of technology such as Cloud, SaaS, Virtualization, Log Files, and Mobile & Web applications
  • Understanding of Enterprise Architecture, IT Operations, IT Security, APIs and Networks
  • Bachelor’s degree or equivalent experience
  • Excellent knowledge of Excel, PowerPoint, Word and Outlook
  • Having a foundation certification or working knowledge of ITIL, BRMI or Prince2 is helpful
  • TOGAF certification or an MBA in a business or IT field will be an advantage

  

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Thank you for your interest in Splunk!