Senior Technical Documentation Manager

Documentation Vancouver, British Columbia


Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software.

We are looking for an experienced, innovative information development manager to join the Splunk docs team. You will be responsible for people and project management, with minimal writing responsibilities. In this role, you will work with the Senior Director of Documentation and other manager colleagues to lead a team of 6-8 technical writers located in San Francisco, Vancouver, and beyond. You will coordinate the development and delivery of enterprise software content for system administrators and application developers who use Splunk add-ons, connectors, and Data Stream Processor to collect and process data from a variety of sources. Working in close partnership with engineering, product management, and user experience, your team will build and maintain online user documentation and in-product user assistance. You must thrive in a fast-paced and dynamic environment where a sharp sense of humor is basic currency. We continuously update our content with improvements and enhancements based on customer feedback.

RESPONSIBILITIES: I CAN DO THAT!

  • Support your team members as they manage multiple, simultaneous content-development projects from planning and estimation through development, delivery, and maintenance.
  • Participate actively in meetings with cross-functional team members to advocate for customers and a whole-product perspective.
  • Collaborate with writers and our technical editors to address information architecture questions and challenges.
  • Supervise the performance and professional development of technical writers with varying backgrounds and levels of experience.
  • Interact daily with customers through doc feedback and other channels to address questions, derive requirements, and participate in the Splunk community.

REQUIREMENTS: I HAVE THAT!

  • 5+ years directly leading technical writers who develop enterprise software documentation in an Agile product development environment.
  • Solid knowledge of data collection technologies, system administration tasks, SDKs, and developer tools and workflows.
  • Experience with data analytics products and services.
  • Consistent track record in performance management and career development of individual contributors.
  • Practical experience in topic-based content, minimalism, and use-case documentation.
  • Firsthand experience talking directly and regularly with customers.

Education

Bachelor's degree in English, Technical and/or Professional Writing, Journalism, Management, or a related degree.

Splunk is an Equal Opportunity Employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Thank you for your interest in Splunk!