Senior Atlassian Systems Administrator

Information Technology San Francisco, California


Job Description: That’s a cool job - I want it!

Ready to shake things up? Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and strive to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most meaningfully to each other’s success.

Do you live and breathe all things Atlassian? Do you love staying ahead of the growth curve and relish the opportunities that come with it? If yes, then you are the person we want to talk to.

Splunk is looking for a Senior Atlassian Administrator focusing on BitBucket, JIRA, and Confluence. As the primary Atlassian administrator, you will be responsible for effectively running our BitBucket repository, JIRA, and Confluence ecosystem (Core System, Plugins, and Tools) and be our overall organizational authority in this critical area.

Working with the Senior Manager of IT Operations based in San Francisco, you will partner with various leaders and their groups across multiple Business Units to support Splunk’s corporate JIRA/Confluence initiatives. You'll be the primary person responsible for maintaining the Atlassian environment end-to-end, from design, systems administration, web service & application tuning, to applying standard methodologies to ensure we have a sound service/solution that meets the business needs.

Here at Splunk we are innovative, passionate, disruptive, open, and fun. So if you're up for it, Splunk is for you!

Primary Job Responsibilities:

  • Run all aspects of the Atlassian toolset for Splunk
  • Configure and maintain the production JIRA and Confluence overall services, as well as the BitBucket code repository infrastructure
  • Research, recommend, and guide standardized methodologies for bug tracking, issue tracking, and project management within JIRA and Confluence
  • Provide sustaining/operational support to ensure that day-to-day operational requirements and SLA’s are met
  • Plan, evaluate, deploy, and maintain 3rd party plug-ins to suit the expanding business needs
  • Lead process improvement, including problem management, and ahead-of-the-curve resource planning to reduce repeat of incidents and issues
  • Maintain and ensure systems are expertly backed up
  • Collaborate with key business partners to understand their business, recommend potential solutions, and secure resources to deliver
  • Maintain key operational metrics and provide regular updates to upper management
  • Self-directed and can work with minimal supervision
  • Active member of the IT Ops on-call rotation

Job Requirements:

  • Minimum 8 years’ experience with administering BitBucket, JIRA and Confluence
  • Experience with Slack chat solution
  • Deep understanding of JIRA and Confluence workflows, permission schemes, notification schemes, screens schemes, etc.
  • Knowledge with PostgreSQL, MySQL, or SQL
  • Experience integrating JIRA and Confluence with other applications (e.g. BitBucket and HipChat)
  • Experience with API’s and tool integrations
  • Experience with AWS major services nice to have
  • Linux administration and experience with a programming or scripting language.
  • “Can do” attitude, strong customer service, and track record on delivering quality results
  • Ability to communicate complex technical concepts clearly to customers and upper management
  • Ability to prioritize contending demands
  • Strong analytical and interpersonal skills, including the confirmed ability to adapt to a dynamic project environment and handle multiple projects simultaneously
  • Excellent oral and written communication skills

It's great if you also have:

  • Ability to thrive in a fast changing competitive environment
  • Experience in a customer focused technical support environment
  • Server knowledge and ability to solve problems

Education:

  • Bachelor degree or equivalent

Splunk has been named one of San Francisco Bay Area's "Best Places to Work" by The San Francisco Business Times, ten years in a row. We offer a highly competitive compensation package and a plethora of benefits and we take pride in the diverse and innovative culture that sets us apart as a company.

Splunk is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran or any other status prohibited by applicable national, federal, state or local law. We also consider applicants regardless of criminal histories, consistent with legal requirements.

Thank you for your interest in Splunk!