Senior IT Change Manager

Information Technology San Jose, California San Francisco, California

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

As a member of the IT Change Management and Adoption team at Splunk, you will help develop and lead change management programs to ensure we realize successful outcomes on our key strategic initiatives.

In this role, you will lead change management of a program within our portfolio to support large scale IT initiatives. You will also be accountable for designing and managing dynamic change and enablement programs, acting as a trusted advisor to our business partners, and working to ensure program adoption goals are met.

We are looking for a fun, hardworking, and creative Change Manager that possesses broad knowledge and expertise in change management and organizational behavior frameworks, communication strategies, adoption tracking, enablement practices, execution capabilities, and training design.

If you have deep knowledge in Organizational Change Management in a fast-paced cloud environment and are passionate about bringing that expertise into Splunk, then this role is for you. Do what you love, alongside Splunkers who are just as passionate as you are! If you want to see the impact of your work and be an integral piece of our growing IT Change Management and Adoption team, what are you waiting for? Apply today.

What You'll Be Doing:

  • Craft and implement change management frameworks (process, tools and techniques) to “engineer” the people-side of change processes
  • Develop change management programs and roadmaps to ensure adoption
  • Lead the development of a communications framework, strategy, and operating rhythm for communicating with all internal stakeholders including, but not limited to, executive staff, senior management, project teams, business unit partners and employees
  • Perform and evaluate change readiness assessments
  • Identity and evaluate potential change resistance and develop/execute mitigation tactics
  • Define adoption success metrics for the change before the program starts and measure against post the program ends
  • Develop partner engagement and management plans, including handling a feedback loop to identify gaps and introduce plans to address and mitigate issues
  • Build relationships and deliver results for diverse audiences including Sales, Marketing, Finance, Legal, Information Security, Products Organization, etc.
  • Develop approaches and strategies for training and leading the enablement plan and delivery
  • Partner closely with IT Program Management to ensure tight interlock to their deliverables and the change plan

Who You Are & What Makes You Qualified:

  • Good understanding of change management principles, methodologies, tools and best practices
  • 5+ years of experience in using global standard change management processes and tools to create communications and change management strategies and plans that maximize employee adoption
  • Background in measuring engagement and adoption to define change management progress, future planning, and success
  • Ability to work closely with external partners and guide them through the importance of change management for Splunk
  • Ability to help drive program change management success by defining strategic roadmap and tactical plan (including how to delegate relevant activities to change management team members when appropriate)
  • Experience working in a global and matrixed organization in the technology industry, with insight and sensitivity to cultural influences
  • Participation in technology implementation engagements (e.g., global ERP, integration of technologies etc.)
  • Hands-on project experience in the areas of IT, communication and training
  • Excellent communication skills (written and verbal)
  • Good problem solving, conflict resolution, and influencing skills
  • Ability to manage stakeholders with effective communications
  • Project and Program management and planning experience
  • A critical thinker who can be a team player and collaborative
  • Solid understanding of technology and systems
  • Bachelor's Degree – in Business Administration, Information Technology, Computer Science, Communications, Leadership, Organizational Behavior or related discipline
  • Post-graduate or professional degrees preferred (MBA a plus)

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!