Senior Manager, Executive IT Support and Events

Information Technology San Jose, California San Francisco, California


Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

The Senior Manager of Executive & Event Support, reporting to Senior Director of Global IT Support, is a leadership role that will define the vision and strategy and lead day-to-day operations of our executive and event support capabilities globally. You will drive world-class support practices and processes to enable a seamless experience for our executive customers. Your clear and concise communication and your ability to adjust to changing priorities will enable you to get results. You will need to mentor your team to continually improve the service levels and enable succession planning. In addition, this position requires the ability to build relations, collaborate, and build consensus with various leaders and senior individuals across the company.

You will need to be a self-starter that can take ownership, prioritize, and handle various tasks simultaneously while maintaining a positive demeanor. In addition, strong verbal communication and written documentation skills are a must for this role for promoting ideas throughout the business to both technical and non-technical partners.

Responsibilities:

  • Define overall executive support strategy to support business objectives for a global high-growth company
  • Lead a team of accomplished executive support specialists to enable high performance and maintain healthy service quality to executive customers
  • Establish the scope and delivery of a customer-focused strategy and approach
  • Define the methods and practices to operate and scale the team to meet business objectives for executive and event support
  • Proactively find opportunities that drive enhancements to the user experience
  • Develop new procedures and documentation for application support knowledge management
  • Define, manage, and report on key performance indicators against business goals
  • Establish relationships and collaborate multi-functionally with senior leaders to review, align, and improve executive support capabilities
  • Influence change by providing data-driven guidance to management and multi-functional partners

Requirements:

  • 7+ years of demonstrated management experience in an end-user support role
  • 10+ years of demonstrated experience delivering technical end-user support for an enterprise
  • Track record of communicating to executive customers
  • Track record of defining and managing key performance indicators
  • Demonstrated experience solving complex end-user problems
  • Proven experience troubleshooting and adjusting to changing priorities
  • Experience managing and driving urgent and/or high-priority concurrent projects
  • Demonstrated ability to attract, grow, and retain talent to meet career objectives
  • Travel up to 25% between Splunk offices and event locations

Preferred Knowledge and Experience:

  • Experience supporting a global team
  • ServiceNow experience
  • Experience of Agile fundamental principles

Education:

  • Bachelor's degree in a technical field or equivalent technical industry work experience

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

(Colorado only*) Minimum base salary of $110,000.00. You may also be eligible for incentive pay + equity + benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).

Thank you for your interest in Splunk!