Customer Success Manager

Customer Success and Support Otemachi, Japan

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers.

At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Responsibilities: I want to and can do that!

  • Orchestrate overall relationship with assigned clients, which will include: Growing adoption, ensuring retention, and happiness.
  • Become a Certified Splunk Architect to assist in driving your customers use cases and adoption.
  • Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities.
  • Cement yourself as a trusted/strategic advisor and advocate with customers and drive continued value of our products and services.
  • Work with customers to provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence.
  • Maintain current functional and technical knowledge of the Splunk platform and future products, add value for customers by providing insight with respect to the availability and applicability of new products and features.
  • Support Professional Services and Education Services with scoping, and selling follow-on, new service, and training opportunities.
  • Act as the Splunk liaison for Splunk technical inquiries, issues or escalations and work with the Account team to drive customer happiness.

Requirements: I’ve already done that or have that!

  • Extensive experience in a related function with direct customer advocacy and engagement in post-sales or professional services functions
  • A rich history of growing customer happiness, adoption, and retention.
  • Confirmed ability to drive continuous product value.
  • Experience developing product use-cases with customers.
  • Deep knowledge and work experience in the one of the following areas: Cloud, ITOps, Security, DevOps
  • You will be a strong teammate, but still a self-starter.
  • Exceptional verbal, written, social, presentation, and interpersonal skills.
  • The ability to thrive in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
  • Good technical and problem solving skills coupled with the ability to provide quick resolution to problems.
  • Prior experience conducting workshops to customers and discussing pros cons of implementing various technologies and business value.
  • Past experience in SaaS and enterprise customers driving Splunk use cases and workshops across ITOps, DevOps & Security
  • A Growth Mindset
  • Native Japanese speaker with Moderate English skills. You will be part of an international team, and communication across borders is critical

Thank you for your interest in Splunk!