LMS Administrator

Administrative San Francisco, California San Jose, California


The LMS Administrator is responsible for the day-to-day operations of the Learndot LMS including the management of internal and external data and content, contributing to ongoing system improvements, coordinating resolution of system issues, generating reports, and assisting learners with troubleshooting. The ideal candidate can quickly and efficiently locate information, solve problems or roadblocks, and swiftly determine solutions. This is a high-energy position in a global company that requires the ability to quickly pick up new skills, and can work well with colleagues and customers around the world.

Qualifications:

  • Bachelor’s degree.
  • 5+ years work experience in coordinator, project management, or customer service roles, preferably in software or similar technical field.
  • Specific experience coordinating training or services, or supporting enterprise training teams.
  • Experience with a Learning Management System (LMS) required. Experience with ServiceRocket’s Learndot system strongly desired.
  • Proficient with the Microsoft Office suite, Outlook, Word, and Excel.
  • Experience with LMS implementation and improvement projects preferred.
  • Proven background with a variety of web-based desktop tools, including SaaS platforms such as SalesForce and Netsuite.
  • Ability to quickly diagnose and solve problems, and able to maintain a high level of productivity under stressful conditions.
  • Experience working closely with internal and external teams (vendors) to resolve critical system issues desired.
  • Capacity to learn multiple tasks, and move quickly among different procedures and processes.
  • Self-starter, quick learner, well-organized, detail oriented, and professional demeanor.
  • Good communication skills with business customers in email and by phone.

We value diversity at our company, and are committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran or any other status prohibited by applicable national, federal, state or local law. We also consider applicants regardless of criminal histories, consistent with legal requirements.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!