CS Sales Operations Program Manager- Remote

Customer Success and Support San Francisco, California Plano, Texas Seattle, Washington Dallas, Texas Columbus, Ohio New York, New York Chicago, Illinois Raleigh, North Carolina Minneapolis, MN New England, United States McLean, Virginia Tampa, Florida San Jose, California


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

The Customer Success Sales Operations Program Manager will be responsible for the development and management of services sales processes and policies and key initiatives to enable the services sales team in driving adoption services. The role will work closely across many functions, including field enablement, professional services, education services, business operations, and sales standard methodologies.

Responsibilities :

  • Develop, document, implement, and run sales process and policies for the CS sales team, aligned to PS, Education, and GTM operations
  • Work with SME’s to develop job aides and sales tools
  • Align with field enablement
  • Manage sales operations cadence, including territory reviews and enablement sessions
  • Coordinate sales plays with services sales leaders
  • Lead initiatives to support OKR’s
  • Manage CS sales communications
  • Assist CS Sales leadership on ad-hoc programs

Desired Skills and Experience:

  • 5+ years of working in sales operations or field enablement demonstrating a knowledge of enterprise sales organizations
  • 2+ years of running projects and programs in a corporate setting
  • Ability to work across multiple organizations and functions to align priorities and programs
  • Excellent verbal and written communication skills
  • Experience in working with a global sales team or overlay sales team is a plus
  • Ability to prioritize and have good time management skills

Education:

  • Bachelors or Master’s degree preferred

#LI-Remote

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!