Professional Services Consultant

Customer Success and Support Mumbai, India


Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey.

Role:

Are you looking to make an impact? The work you’ll do will directly impact the experience of our customers. We bring standard methodologies out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. And we get the chance to see firsthand the extraordinary things that our customers and partners do with Splunk.

As a Professional Services Consultant, you will fuel solutions to ensure enterprise deployments make the deepest impact possible across an organization. You'll solve organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have an insatiable thirst to learn disruptive technologies and thrive in a rapidly changing environment. As a successful Splunk Consultant, you will be adept at mastering new technologies and come from a variety of business, analytic and technology backgrounds. Are you up for the challenge?

Roles and Responsibilities: 

  • To provide UEBA technology leadership from the OEM to the customer
  • Own the entire UEBA implementation, maintenance and support
  • Lead and manage all UEBA related SOC operations 
  • Integration of UEBA with other tools and solutions 
  • Collaborate closely with Technical Account Manager (TAM) and engineering division of the OEM for early resolution to the product level cases, vulnerabilities, bugs, features enhancement, patches, versions etc.
  • Single point of contact to the Bank’s stakeholders and OEM
  • Own and maintain the architecture of the UEBA solution
  • Work with the bank to define the necessary use cases to mature and evolve the UEBA setup
  • Improvise threat hunting capabilities with UEBA. Continuous development of analytical, statistical, mathematical models leveraging AI/ML capabilities of the technology to threat detection and prediction capabilities and put in place advanced use cases 
  • Optimize performance and fine tune the configuration, rules, policies etc. on a continuous basis.
  • Work with SOAR team to operationalize and automate remediation whereever possible to achieve SOC maturity 
  • Provide necessary support during audits, forensics investigation and threat hunting
  • Prepare road map for product maturity and enhancements plan and ensure the recommended featured deliver within the agreed times. 
  • Represent the OEM in meetings, discussions etc. to provide technology specific perspective to top stakeholders at the bank. Make presentations on the current technology capabilities, use cases, automation done etc. and current and future enhancements / roadmap etc.

Qualification Criteria:

  • Min 5 yrs. SOC / security operations / IT security implementation experience 
  • Min 2 yrs. experience in UEBA technologies

Mandatory Certifications:

Splunk Certifications: Splunk power user or Splunk admin
Security Certification: CEH/CHFI/GSEC/GMON/ITIL or equivalent
Additional Certification: CISA/CISSP/OSCP/OSCP/GPYC/GREM, etc.

Additional Criteria:

  • Preferably Splunk Certified Architect having good knowledge of Splunk / Qradar / SIEM implementations
  • Excellent documentation and verbal communication skills

Location: Mumbai, onsite (the position is categorized as essential IT service for banking and requires onsite presence at the customer site.)

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.  

 

Thank you for your interest in Splunk!