Senior Technical Training Instructor, APAC

Customer Success and Support Tokyo, Japan


Senior Technical Training Instructor

Location:Tokyo or APAC

Job Description: That's a cool job I want it!

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

We are looking for a dynamic and creative Senior Technical Instructor to join the team and help us deliver world-class training to our customers and partners nationally and worldwide. In this role you will perform instructional delivery of approved course materials. Teach multiple courses. Work within a team but owning strong self-discipline and be able to work independently. Willing to teach classes virtually as well as at Splunk partner, customer, and contract facilities.

In addition a Senior Technical Instructor demonstrates the ability to lead major departmental projects and effectively work cross-functionally with members of other departments. You will be viewed as a leader and mentor by other team members and deliver multiple, technically advanced courses.

Responsibilities: I want to and can do that!

  • You will instructs one or more advanced technical classes.
  • You can regularly participates in cross-functional projects.
  • You will lead major projects within the department.
  • Runs multiple projects/tasks with minimal supervision.
  • Consistently meets or exceeds goals and/or project breakthroughs.
  • Communicates effectively, both verbally and written, with management, team members, and other departments.
  • Anticipates and resolves common problems.
  • Stabilizes long and short term goals by prioritising activities.
  • Actively participates in curriculum planning sessions for new product training.
  • Reviews training curriculum and provides feedback to instructional designers.
  • Capable of adapting well to changing job and project requirements.
  • Recommends and implements solutions when project issues arise.

Requirements: I have already done that!

  • Having 3/5 years of software/technology training to various technical customers (i.e. software engineers, systems administrators, developers, sales engineers etc.)
  • Experience working as a Senior Technical Instructor within Education Services for an Enterprise Software Company
  • Knowledge: Current Unix/Linux shell, command-line, vi editor experience is highly considered!
  • Linux Administration is a nice advantage.
  • Technical and troubleshooting skills in at least one software application or technology.
  • You better have excellent oral presentation and customer interaction skills.
  • You will have opportunity to travel up to 50% in APAC.
  • You are a sophisticated teacher in English and Japanese.
  • Capable of travelling to other countries and regions without restriction.
  • Experience with Splunk or ambitious application products is a plus but not required.
  • CISSP (Certified Security Specialist) a plus

Education :

  • BA/BS degree or equivalent experience in a technical or related field is required.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Thank you for your interest in Splunk!